Best strangers look out for each other
Random acts of kindness. Intentional acts of safety. That’s what sharing the ride is all about. Riders do their part by masking up (we’ll remind them before you arrive) and leaving their Big Night Out out of your car. If something goes wrong, we’ll take steps to make it right. We’re here to listen, and we’ve got your back.
CARING FOR EACH OTHER’S WELL-BEING
New health safety guidelines
Wearing a mask during rides is now optional for everyone in the car. Health safety reasons, like not wearing a mask, will no longer appear as a cancellation option. And your riders won’t be able to report you for those reasons.
A respectful community
As always, drivers and riders can cancel any ride that makes them feel unsafe. We expect everyone to treat each other with respect and not ride or drive if they have COVID-19 or any related symptoms.
Accountability's a 2-way street
We proactively educate all riders and drivers on our Community Guidelines. Anyone who violates these guidelines or our Terms of Service may be permanently removed from the platform.
Safety tools. In a few taps.
KNOW WHO YOU’RE PICKING UP
Once matched, riders and drivers can see each other’s names, pictures, and ratings.
Safety tools. In a few taps.
GET EMERGENCY HELP FROM ADT
If you ever feel uncomfortable and want support from a trained security professional, you can discreetly connect with ADT. If needed, ADT will alert emergency services with your vehicle’s make and model, license plate number, and your drop-off location so you can get help right away.
Safety tools. In a few taps.
PREDICTING IF YOU NEED HELP
In some cases, if we notice your ride has stopped too soon or for an unusual amount of time, we’ll reach out to see if you need help.
Safety tools. In a few taps.
SHARE YOUR LOCATION IN REAL TIME
Let friends and family easily track your location when you’re driving with Lyft.
Safety tools. In a few taps.
TAKING ACTION ON YOUR RATINGS
If you rate a rider three stars or fewer, you won’t be matched together again. Your detailed feedback helps us investigate and take appropriate action, including deactivating riders and drivers to help keep the community safe.
Visit your local Hub
There’s nothing like a little face-to-face. Before you start driving, drop by your local driver Hub for an in-person orientation and get your questions answered.
Get help anytime, 24/7
Our Support Team is always standing by, ready to help with any safety issues. Get in touch right from your app anytime, day or night.