Your peace of mind is our peace of mind

We’re here for you — throughout every step of your Lyft experience.


First things first: We screen every single driver

And if a driver doesn’t pass our professionally-administered background checks, they can’t join us. It’s as simple as that. Learn more about our background checks here.

  • Drivers must submit a valid driver's license, social security number, vehicle insurance, and more (some states have additional requirements).

  • Our background checks include: a social security number trace, a nationwide criminal search, a county court records search, a federal criminal search, as well as a US Department of Justice 50-state sex offender registry search.

  • Anyone whose background check shows violent crimes, sexual offenses, or other disqualifying felonies is not allowed to drive on the platform.

  • To remain on our platform, active drivers need to pass another background check every 12 months.

Find car

Triple-checking doesn’t hurt — here are some helpful tips

Our app will always display your driver’s personal info (name and photo), and car info (license plate, make, model, and color).

  • Before hopping in, make sure the license plate and car make and model match the info displayed in your app.

  • Verify your driver’s name with the name of the driver in the app. Or, you can also ask them to verify your name or destination.

  • At night, the Lyft Amp, a colorful device that sits on many driver dashboards, can help you find your driver. Check the color in your app to make sure it matches your driver’s Amp.

  • If you’re having trouble finding your driver, feel free to text or call them through the Lyft app.


Features to help you feel safe and secure while you ride

Your ride, your tools


Always check that the car matches the license plate, make and model displayed in your Lyft app. Also, take a look at your driver’s photo and name.

Change of plans? On standard Lyft rides, you can update your drop-off location at any time. And if you feel uncomfortable during the ride, you can also use this option to end the ride early.

We value your feedback

Riders and drivers can rate each other after every ride. Your feedback is important, so feel free to let us know if something about your experience wasn’t right.

  • Know that your ratings are always anonymous. We use your feedback to improve the quality of all rides — and to decide what actions should be taken for the rider or driver involved.

  • If you rate a driver three stars or fewer, you’ll never be matched with them again through the app. If something wasn’t right, we want to know so we can offer any additional help.

  • We also look into low-rated rides and may deactivate users to help keep the community safe.

  • If you especially enjoyed your ride, you can choose to be matched with them in the future. Check your receipt for the option to “add driver as a Favorite.”


Our Trust & Safety team is ready 24/7

We have a dedicated Trust & Safety team that’s available to speak with you and assist you through our around-the-clock Critical Response Line. However, if you’re having an emergency, please always call 911 first.

More helpful tips for riders

We’ve gathered some best practices from top riders and drivers in the Lyft community.

1. Request your ride from a safe place

An indoor location, for example, reduces time spent waiting on the street. Choose a pickup spot where your driver can easily pull over. (This means no bus stops or other no-stopping zones.) Give yourself enough time to make sure it’s the right car.

2. Make sure you’ve got the right car

Before hopping in, match the license plate with the one in your app.

3. Pick the best car for your group

Use your seat belt, even for short trips. For big groups, request a Lyft XL. If you’re traveling with a little one who needs a car seat, bring one with you. (Your ride can’t start without one.)

4. Share your trip info with loved ones

You can also check out your driver’s route in your app to see how you’re getting to your destination.

5. Choose your comfort level

If a driver makes you feel uncomfortable, you have the option to end the ride at any time. Your driver can’t see your address or contact info in their ride history.

6. Exit curbside

Check for vehicles, scooters, bikes, and people before exiting the vehicle. (And make sure you haven’t left anything behind. Like your phone. Or your iced coffee.)

A safe ride

A safe Lyft ride also includes your fellow riders, too

We expect riders to treat other riders with respect and kindness. Check out our community guidelines to learn more. And let our Trust & Safety team know if you have an uncomfortable experience with a fellow rider.

Thanks for riding with us

Currently driving with Lyft or considering it? Visit our driver safety page to see how we’re protecting the Lyft driver community.