WE’RE COMMITTED TO DRIVER SAFETY

Safety is our top priority.

Find out how we’ve got your back, before, during, and after the ride when you’re driving with Lyft — safety is built into every stage of your journey.

PEACE OF MIND BEFORE THE RIDE
Local hub

Visit your local Hub

Before you start driving, come visit a driver Hub near you for an in-person orientation and to get your questions answered.

FIND A LOCATION NEAR YOU

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Know who you’re picking up

View your passenger’s name, photo, and how other drivers have rated them before you accept a ride. If you ever feel uncomfortable, you can decide to not accept the ride. Your car, your choice.

PROACTIVE SUPPORT DURING THE RIDE
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24/7 phone support

Easily contact our Support Team for reliable, around-the-clock help by phone or email, with any issues on and off the road.

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Distraction-free GPS

Your app features easy-to-use navigational tools so you can focus on the road.

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Dedicated roadside assistance

In the unlikely event that you need roadside assistance or are in an accident, our Support Team is available to help — 24 hours a day, seven days a week. Drivers in our Accelerate Rewards program can even get roadside assistance through our friends at Allstate.

HERE FOR YOU AFTER THE RIDE

Contact info stays private

We’ve anonymized phone numbers in the app so you can communicate with passengers for smoother pickups — without sharing your actual number.

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Your passenger ratings matter

If you rate a passenger three stars or less, we’ll make sure you aren’t matched together again. If something wasn’t right, we want to know so we can offer any additional help. We also look into low rated rides and may remove passengers to help keep the community safe.

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Rest easy with our insurance

Our car insurance offers four types of additional coverage — from the moment you switch into Driver Mode until you drop off your last passenger of the day.

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Safety tools at your fingertips

24/7 SUPPORT

Easily chat with a real person on our Support Team, 24 hours a day, 7 days a week.

If you ever need to cancel a ride due to a [safety concern](https://thehub.lyft.com/safety-cancel-reasons), you’ll be paid a fee and your rating will be protected.
Tanisha

Lyft passengers are super friendly — even if they aren't chatty, they're very polite. I've [given] 5,000 rides and counting!

— TanishaLas Vegas driver

Driver community and perks

We support Lyft drivers through our network of neighborhood Hub locations, meetups, and other events where drivers can connect, share tips, and stories in person. In addition to our partnership with Allstate for roadside assistance, we also offer access to Perkspot benefits like car safety services and products.

LEARN MORE

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