PEACE OF MIND BEFORE THE RIDE
Visit your local Hub
Before you start driving, come visit a driver Hub near you for an in-person orientation and to get your questions answered.
Know who you’re picking up
View your passenger’s name, photo, and how other drivers have rated them before you accept a ride. If you ever feel uncomfortable, you can decide to not accept the ride. Your car, your choice.
PROACTIVE SUPPORT DURING THE RIDE
24/7 phone support
Easily contact our Support Team for reliable, around-the-clock help by phone or email, with any issues on and off the road.
Your app features easy-to-use navigational tools so you can focus on the road.
Dedicated roadside assistance
In the unlikely event that you need roadside assistance or are in an accident, our Support Team is available to help — 24 hours a day, seven days a week. Drivers in our Accelerate Rewards program can even get roadside assistance through our friends at Allstate.
HERE FOR YOU AFTER THE RIDE
Contact info stays private
We’ve anonymized phone numbers in the app so you can communicate with passengers for smoother pickups — without sharing your actual number.
Your passenger ratings matter
If you rate a passenger three stars or less, we’ll make sure you aren’t matched together again. If something wasn’t right, we want to know so we can offer any additional help. We also look into low rated rides and may remove passengers to help keep the community safe.
Rest easy with our insurance
Our car insurance offers four types of additional coverage — from the moment you switch into Driver Mode until you drop off your last passenger of the day.
Safety tools at your fingertips
Easily chat with a real person on our Support Team, 24 hours a day, 7 days a week.
“Lyft passengers are super friendly — even if they aren't chatty, they're very polite. I've [given] 5,000 rides and counting!”— TanishaLas Vegas driver
Driver community and perks
We support Lyft drivers through our network of neighborhood Hub locations, meetups, and other events where drivers can connect, share tips, and stories in person. In addition to our partnership with Allstate for roadside assistance, we also offer access to Perkspot benefits like car safety services and products.