PEACE OF MIND BEFORE THE RIDE
Visit your local Hub
Before you start driving, come visit a driver Hub near you for an in-person orientation and to get your questions answered.
Holding our community to a higher standard
We require every rider and driver to agree to our Community Guidelines before they can take or give a ride with Lyft. We believe every ride should be a welcoming and safe space — for everybody. Anyone found in violation of our guidelines can be removed from the platform.
Complete our Community Safety Education course
You’ll need to complete a course we developed in partnership with RAINN, the largest anti-sexual violence organization in the US. Once you complete the course and a streak of 5-star rides, you’ll earn a one-time bonus.
Know who you’re picking up
View your passenger’s name, photo, and how other drivers have rated them before you accept a ride. If you ever feel uncomfortable, you can decide to not accept the ride. Your car, your choice.
DURING YOUR RIDE
Safety tools at your fingertips
CALL 911 EASILY
Get help quickly in the event of an emergency.
Our Trust & Safety team is here for you 24/7
We have a dedicated Trust & Safety team that’s available to speak with you and assist you through our around-the-clock Critical Response Line. However, if you’re having an emergency, please always call 911 first.
Your app features easy-to-use navigational tools so you can focus on the road.
Dedicated roadside assistance
In the unlikely event that you need roadside assistance or are in an accident, our Support Team is available to help — 24 hours a day, seven days a week.
HERE FOR YOU AFTER THE RIDE
Contact info stays private
We’ve anonymized phone numbers in the app so you can communicate with passengers for smoother pickups — without sharing your actual number.
Your passenger ratings matter
If you rate a passenger three stars or less, we’ll make sure you aren’t matched together again. If you flag a passenger for violating our Community Guidelines, they’ll be required to complete a Community Safety Education course and may be removed from the Lyft platform.
Rest easy with our insurance
Our car insurance offers four types of additional coverage — from the moment you switch into Driver Mode until you drop off your last passenger of the day.
“Lyft passengers are super friendly — even when they aren't chatty, they're very polite. I've [given] 5,000 rides and counting!”
HELPFUL TIPS FOR DRIVERS
Driver community and perks
We support Lyft drivers through our network of neighborhood Hub locations, meetups, and other events where drivers can connect, share tips, and stories in person. In addition to our partnership with Allstate for roadside assistance, we also offer access to Perkspot benefits like car safety services and products.