We Go the Extra Mile For Safety

"Safety is our top priority and it is our goal to make every ride safe, comfortable, and reliable. Since the beginning, we have worked hard to design policies and features that protect our community. People say they use Lyft because they feel safe with our drivers, which is a product of this commitment."—Logan Green, CEO and Co-Founder
We designed safety into every part of Lyft, from our $1,000,000 liability insurance to our dedicated Trust & Safety team to our 24/7 support, providing everyone in the car ultimate peace of mind.

Critical Response Line

Our Trust & Safety team is available around the clock to take care of our community. If you are involved in an incident that you believe threatens your personal safety, call the authorities by dialing 911 or your local non-emergency assistance line. Then call our Critical Response Line through our call tool.

DMV and Background Checks

Every driver is screened before they’re permitted to drive on our platform, starting with professional third-party background and DMV checks. Learn more.

Vehicle Standards

We have minimum age requirements for all cars. Learn more.

Zero-Tolerance Policy

Lyft maintains a zero-tolerance drug and alcohol policy for Lyft drivers. To report suspicions of intoxicant use by a Lyft driver, email us or contact the Critical Response Line through our call tool.

Two-way Ratings

You’ve got the power. Passengers and drivers rate each other after every ride. If you rate someone 3 stars or below, you’ll never be matched with them again. Lyft takes all user ratings and driver feedback very seriously.

Lyft Insurance Protection Plan

Our first-of-its-kind insurance plan provides drivers with additional coverages, from the moment they flip into driver mode until their last passenger of the day is dropped off. Our $1M liability will apply as primary to a driver’s personal automobile insurance policy when matched with a passenger. Learn more

Visit help.lyft.com for more information on safety and other topics, or to contact us directly.

Background check requirements do not apply to drivers who are licensed by the NYC Taxi and Limousine Commission (“TLC”), including when those drivers give rides in markets outside New York City, such as New Jersey and Connecticut. Those drivers undergo background checks and vehicle inspections required by the NYC TLC.

Coverage does not apply to New York drivers, who are licensed by the NYC Taxi and Limousine Commission (“TLC”), including when those drivers give rides in markets outside New York, such as New Jersey and Connecticut. Those drivers are required to maintain separate commercial automobile insurance, with limits prescribed under TLC regulations, that may be less than those provided by our policies.

For the fastest service, please visit help.lyft.com. If you would like to leave a voicemail, you may do so by calling 1-844-307-8651.