We Go the Extra Mile For Safety
Critical Response Line
Our Trust & Safety team is available around the clock to take care of our community. If you are involved in an incident that you believe threatens your personal safety, call the authorities by dialing 911 or your local non-emergency assistance line. Then call our Critical Response Line through our call tool.
DMV and Background Checks
Every driver is screened before they’re permitted to drive on our platform, starting with professional third-party background and DMV checks.
The criminal background check includes national and county-level databases and records stretching back a minimum of 7 years for review of convictions in California, and longer in some other jurisdictions. Among other things, Lyft disqualifies driver applicants for violent crime, felony, sexual offense, or drug-related convictions that appear on a background check. Learn more.
We have minimum age requirements for all cars. Learn more.
You’ve got the power. Passengers and drivers rate each other after every ride. If you rate someone 3 stars or below, you’ll never be matched with them again. Lyft takes all user ratings and driver feedback very seriously.
Lyft Insurance Protection Plan
Our first-of-its-kind insurance plan provides drivers with additional coverages, from the moment they flip into driver mode until their last passenger of the day is dropped off. Our $1M liability will apply as primary to a driver’s personal automobile insurance policy when matched with a passenger. Learn more
Visit help.lyft.com for more information on safety and other topics, or to contact us directly.
Background check requirements do not apply to drivers who are licensed by the NYC Taxi and Limousine Commission (“TLC”), including when those drivers give rides in markets outside New York City, such as New Jersey and Connecticut. Those drivers undergo background checks and vehicle inspections required by the NYC TLC.
Coverage does not apply to New York drivers, who are licensed by the NYC Taxi and Limousine Commission (“TLC”), including when those drivers give rides in markets outside New York, such as New Jersey and Connecticut. Those drivers are required to maintain separate commercial automobile insurance, with limits prescribed under TLC regulations, that may be less than those provided by our policies.
For the fastest service, please visit help.lyft.com. If you would like to leave a voicemail, you may do so by calling 1-844-250-2773, we will respond within 24 hours.