Safety for all. No matter what seat you’re in.
Lyft is a community where everyone belongs. Whether you’re in the driver’s seat, in the back seat, or on a bike seat, we’ll always treat you with respect and look out for your safety. We do this by maintaining high standards, which start before your very first ride. Our proactive safety measures are always on. And anytime night or day, we offer real help from real humans.
High safety standards
- How we share the ride
We always treat each other with respect, and we don’t tolerate discrimination. Anyone who violates our policies may be permanently removed from the platform. You can cancel any ride that makes you feel unsafe. See our Community Guidelines.
- Annual driver background checks
All drivers must pass a background check before driving with Lyft. After that, they're required to pass an annual background check. We also continuously monitor for criminal convictions. And when necessary, we deactivate drivers.
- Mandatory driver safety education
All drivers must complete a safety program developed with RAINN, the largest anti-sexual violence organization in North America.
- Riding with children
Minors must be accompanied by an adult 18 or older to ride. And riders must bring a car seat for children who require one.
- Share your pronouns
By adding your pronouns to your profile, you can help create a space where everyone feels seen and respected.
Proactive safety support
- Smart Trip Check-In
We monitor rides for unusual activity, like long stops or route deviations. If we notice anything off about your ride, we’ll contact you to see if you need help.
- Share your location
Add your trusted contacts to your safety settings. For extra peace of mind, let loved ones see where you are, in real time.
- See who you’re riding with
Once you’re matched with your rider or driver, you’ll see their name, profile photo, and ratings.
- Your privacy is protected
We never share your phone number or personal information with other drivers or riders.
- Two-way ratings
If you rate your rider or driver three stars or fewer, you won’t be matched with them again. Your feedback is anonymous and lets us take appropriate action to help keep the community safe.
Help from real humans
- Emergency Help with ADT
If you ever feel unsafe, you can discreetly connect with an ADT security professional from your app. They provide live support in uncomfortable situations. If necessary, they can alert authorities and share important ride details, like your GPS geolocation and the vehicle’s license plate number.
- Live safety support
Safety team members are always standing by, ready to help via phone or chat.
- Specialized support and advocacy
Every member of our Safety Team is a credentialed victim advocate. We also have a trauma-informed care team. Each member of that team has over 330 hours of specialized training.
Looking out for each other
- Masks are now optional during rides*
We know that everyone has different comfort levels when it comes to health safety. So you can keep wearing a mask, if you'd like to, when you ride or drive.
- A respectful community
We expect everyone to follow our Community Guidelines. That includes treating each other with respect, and not riding or driving if you have COVID-19 or any related symptoms.
Lyft Safety Advisory Council
We’re committed to continually improving safety at Lyft. Our Council advises on products, features, and processes that help keep everyone safe when they’re sharing the ride.
Sharing the ride
*Wearing masks on transportation may still be required by law in some areas, and we encourage riders and drivers to check their local public health requirements before using Lyft.