Lyft’s latest on COVID-19

The health and safety of the Lyft community is our priority. With the evolving situation around COVID-19, we want to make sure Lyft drivers and riders know the best ways to help protect themselves and others when sharing the ride. According to the CDC and local health officials, people who have been diagnosed with COVID-19, suspect they may have it, or are being evaluated for it should not use rideshare, public transportation, or taxis.

We continue to monitor the ongoing situation — and make updates — based on official guidance from federal and local health authorities.

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How we’re helping riders

You can help protect yourself and others when you ride, and there are a few things you can do to help stay safe — like wearing a face covering and keeping the front seat clear. Lyft is still available across North America (in accordance with official mandates), but we’ve paused Shared rides everywhere.

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How we’re helping drivers

Those of you who choose to drive are playing a vital role in helping our communities right now. We created the Lyft Store to give you access to affordable cleaning supplies and face masks. We’ve also been exploring new earning opportunities and ways to save you money through existing programs.

Showing up for our communities

Focusing on safety and inclusivity

Health & safety requirements for rideshare

Extra health safety precautions are necessary to help protect each other from COVID-19. We’re working with the Centers for Disease Control and Prevention (CDC) to inform new policies, products, and education tools. Our Health Safety Program is designed to make sure everyone knows how to use Lyft safely right now, which includes requirements like wearing a face covering and leaving the front seat empty, as well as educational content, cleaning supplies for drivers, and more.

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Focusing on safety and inclusivity

Our goal is to ensure every ride is safe and comfortable from start to finish for every driver and rider — no matter their age, income, zip or postal code. As always, drivers and riders can decline or cancel rides for safety reasons, including a significant risk to their health or safety. Discrimination — including on the basis of race or national origin — is not allowed.

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Activating our alliance of partners

In response to the COVID-19 crisis, we’ve activated more than 500 partners through LyftUp — our comprehensive effort to expand transportation access to all — to provide free rides to those who need them most right now.

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Helping you stay informed

Our response to COVID-19 is based on the latest guidance from public health authorities. We are advising all riders and drivers to follow recommendations from their local and federal health experts. You can find the most current information at the following resources:

For information about how COVID-19 is impacting rideshare in your area, check out our local updates page.

Health guidance from the CDC

The Center for Disease Control and Public Health Agency of Canada have issued guidance related to COVID-19, including the following best practices:

What to do if you feel sick

  • If you begin to develop a fever, or symptoms such as a cough or difficulty breathing, call a medical professional.
  • Please stay home if you feel sick. If you need to see a doctor, work with a medical professional to discuss transportation options.
  • Per the CDC, if you have been diagnosed with COVID-19 or suspect you may have it, you should not use rideshare, public transportation, or taxis.

Wear a face covering

  • The CDC recommends the use of simple cloth face coverings to slow the spread of the virus, and help people who may have it, but don’t know it, from transmitting it to others.
  • Cloth face coverings can be made from household items or common, low-cost materials.
  • Some local authorities require that you wear a face covering in some public settings. You should seek out local guidance in your area.

Practice proper hand hygiene

  • Wash your hands often with soap and water for at least 20 seconds. Visit the CDC’s guide on handwashing. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth.

Limit contact with others

  • Avoid close contact with people who are sick.
  • Passengers should sit in the back seat.
  • Roll down the windows during trips and / or use the car’s vents to bring in fresh outside air. Avoid using the recirculated air option for the car’s ventilation.

Cover coughs and sneezes

  • Cover your mouth and nose with a tissue when you cough or sneeze, or use the inside of your elbow.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

Clean and disinfect

  • Clean and disinfect frequently touched surfaces daily. This includes door frames and handles, windows, seat belt buckles, the steering wheel, the gearshift, signaling levers, and other vehicle parts.
  • If surfaces are dirty, clean them with detergent or soap and water before you disinfect.

View additional tips for helping protect yourself and others when you ride or when you drive.

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