ADMIN LAUNCH GUIDE

Get started with Lyft Concierge

Give courtesy rides to the people your organization cares about — no smartphone needed.

Lyft Business > Concierge Go Guide Admin
Getting set up with Lyft Business Portal

Getting set up in the Lyft Business Portal

As an admin, you’ll use Concierge in conjunction with the Lyft Business Portal — a central place where you can manage payments, get insights into your organization’s ride spend, and authorize team members to send courtesy rides.

If you don’t yet have an account, go to the Lyft Business website and click ‘Get Started,’ then finish signing up.

If you already have an account, you can skip this step. Questions? Just contact us.

As part of your sign-up process, you’ll need to schedule a call with a Lyft Business representative before moving on.

Add a branch

Add a branch

A ‘branch’ is a dashboard for sending rides. You can create multiple branches if you have multiple groups of riders that you want to keep separate, or if you want to have separate teams managing rides. To create a branch, click ‘Branches’ under the ‘Concierge’ tab on the left side of your screen.

You’ll be prompted to create a name for your branch. (Please note: this will be displayed to your riders and in reports.)

Finally, you’ll be asked to enter a payment method for each branch you set up.

Advance settings

Advanced settings

You can customize your branch settings in the ‘Advanced settings’ section of a branch page.

You’ll be able to manage your email preferences, create custom fields (to enable better reporting and billing), and more.

add agents

Adding agents to a branch

Agents are the team members you designate to send courtesy rides. Every branch you create can have a different agent or agents (or you can use the same agents for all your branches).

To add agents, just enter their email addresses (separated by commas) when prompted, and then click ‘Send invite.’ You can add more agents at any time by selecting the ‘People +’ icon in the upper-right corner of the Branch page.

Start sending rides

Start sending rides

As soon as you’ve set up a branch you can start sending rides.

Your agents will receive an email letting them know how to set up their accounts. Visit our Launch Guide for agents to learn more.

Access to reports

Access your monthly reporting

Once your agents start sending rides, you’ll have full access to your organization’s ride history and the related reports.

To view and download reports, just click on the ‘Reports’ tab. If you have multiple branches, you can select one from the dropdown.

SEE HOW OUR CUSTOMERS DRIVE THEIR BUSINESS FORWARD WITH LYFT

Stevinson Imports

Stevinson Imports

Stevinson Imports, a Jaguar and Porsche dealership serving the greater Denver area, uses Lyft Concierge to take its customer service standards to another level, increase revenue, and reduce shuttle maintenance costs.

Hitch Health

Hitch Health

Hitch Health partners with Lyft to achieve a 27% improvement in medical appointment adherence.

Frequently asked questions

Do agents need a Lyft Business account to use Concierge?

Is it possible to give someone admin access for a specific Concierge branch?

What is the best web browser to use for Concierge?

What are ‘Driver notes’?

What are internal notes?

Can Lyft accommodate wheelchairs?

Do drivers assist passengers in and out of their car?

What are the different ride types?

How does pricing work for different ride types?

What is the cancellation policy?

Is tipping available?

Helpful resources

Contact us

Search for the most up-to-date answers and resources in our Support Center.

Still need help? Contact our support team for safety incidents, billing & invoice inquiries, fare disputes, and technical issues, and someone will reach out to you soon.