ADMIN LAUNCH GUIDE

Get started with Lyft Concierge

Your guide to managing your transportation programs with Lyft.

Manage your account in the Lyft Business Portal

You’ll need a Lyft Business account to request rides through Concierge, manage payments, and get insights about your organization’s spend and usage.

  • Create an account if your organization doesn’t have one yet.
  • If your organization already has an account, you’ll need to request access from an organization administrator. If you’re not sure if your organization has an account, or you don’t know who to contact, reach out to our support team.
  • Once you’ve been added as an admin, log in to the Lyft Business Portal. Enter your work email to receive a login link.

Add a program

A ‘program’ is a dashboard for requesting rides. You can create multiple programs to keep multiple groups of riders separate. If your organization has multiple locations, departments, or teams, you can create a different program for each to manage its own rides and billing.

To create a program

1.

Select ‘Concierge’ on the left-hand navigation bar, then ‘Programs,’ and then click ‘Add program’ in the top right.

2.

Create a name for your program. (Please note: this will be displayed to your riders when they receive ride information via SMS and in reports.)

3.

Select your billing frequency and payment method for the program.

4.

(Optional) Set reporting and notification preferences, and enable tipping. Learn more about tipping for Concierge rides here.

5.

Once you click ‘Save,’ you can start using Concierge to request rides from your new program.

Add coordinators to a program

Coordinators are the team members you designate to request rides. Every program you create can have different coordinators.

To add coordinators, find your Concierge program in the Lyft Business Portal and click ‘Add coordinators.’ Then, enter their email addresses (separated by commas) and click ‘Invite.’

Request rides

You can start requesting rides after you’ve set up a program. Learn more in our Coordinator Launch Guide.

Reporting

The Lyft Business Portal gives you visibility into your organization’s rides.

  • To view ride history and dig into specific rides, click ‘Concierge,’ then ‘Rides.’
  • To download a report of rides per month, click ‘Concierge’ then ‘Reports’ in the Lyft Business Portal.
  • Build and download custom reports with advanced filters in the easy-to-use ‘Insights’ dashboard. Learn more about Business Portal Insights here.

Support

Get the most up-to-date answers and resources in our Support Center.

Still need help? Contact our support team for safety incidents, billing & invoice inquiries, fare disputes, and technical issues.

FAQ