So you have questions about scooters?

How do Lyft Scooters work?

In the Lyft app, scooters will appear in the “Nearby” section when available. You can also reserve a scooter for up to 15 minutes or scan the QR code on a nearby scooter to start your ride.

How much does it cost to ride a scooter?

It costs $1 to unlock a scooter and 15 cents for each minute you ride. This includes reservation time and hold time as well.

Are Lyft Scooters available near me?

The map in your Lyft app will show the area where Lyft Scooters are located and available. If you would like Lyft Scooters to come to your area, you can fill out this form to submit a request.

When can I ride the scooter?

Lyft Scooters are available to ride 24 hours a day, seven days a week.

Where can I ride the scooters?

  • Please always ride your scooter in the street or in a bike lane when it’s available. Don’t ever ride on sidewalks.

  • Please do not ride your scooter on or in:
    -Venice Beach Boardwalk / Ocean Front Walk
    -Venice Beach Bike Path
    -Venice Canals
    -Third Street Promenade
    -Santa Monica Pier and Pier Bridge
    -Santa Monica public parks
    -West Hollywood
    -Beverly Hills

  • We have scooters in Santa Monica, too. Follow the rules of the road, including all motor-vehicle laws and ordinances in the City of Santa Monica.

What are the requirements to ride a scooter?

You must be 18 years or older with a valid driver’s license (you’ll be required to scan your license before starting a scooter ride). Please wear a helmet and appropriate footwear while riding your scooter.

How do I unlock a scooter?

You can unlock a Lyft Scooter by tapping the Scan button in the Lyft app and pointing your phone’s camera at the QR code located on the scooter’s handlebars. Alternatively, you can click the bottom left keyboard button on the Scan screen to manually type in the scooter’s 6-digit number. You can also unlock a scooter by tapping the Unlock button after reserving it ahead of time.

How do I reserve a Lyft Scooter before starting a ride?

To reserve a scooter, select a nearby scooter in the Lyft app by tapping Reserve. You can reserve a scooter for up to 15 minutes, and you will be charged the standard 15 cents per minute rate while the scooter is reserved. Once you unlock the scooter, you will be charged the $1 unlock fee.

How does the scooter work?

Kick-start the ground twice and press the throttle on the right-hand side of the handlebar to accelerate. The brake is located on the left-hand side. Hold down the brake on the left-hand side of the handlebar to slow down. Battery level is displayed on the handlebar and in the Lyft app.

How do I pause a ride?

You can make a stop during a ride anytime by simply tapping Lock. Please be sure to park your scooter out of the way while your ride is paused. When you come back to your scooter, tap Unlock to keep riding. You will continue to be charged 15 cents per minute during any stops.

How do I end a ride?

To end your ride, park the scooter appropriately and tap End ride. You will be required to take a photo of the parked scooter to end your ride. You’ll have the chance to confirm your payment, rate your ride, provide feedback, or report any issues to our support team.

Where can I park the scooter?

  • Park in the landscape or furniture zone of the sidewalk, and at a bicycle rack whenever possible

  • Do not park in a way that impedes the regular flow of travel in the public way

  • Only park on hard surfaces (e.g. concrete, asphalt)

  • Park scooters in an upright position

  • Do not park at the corners of sidewalks, parklets, transit zones, loading zones, red curb zones, driveways, disabled parking zones, crosswalks, curb ramps or any other feature that may create a barrier to accessibility.

Can I rent a scooter for my friend, too?

Sorry, you cannot rent a scooter for your friend. You can only rent a scooter for yourself. Your friend will need their own account.

Can I ride Lyft Scooters up hills?

Yes, scooters can travel up most hills. You can help them by kicking against the ground to maintain speed.

How do I report a broken scooter?

To report a broken scooter, tap the icon in the app and let us know what’s wrong.

How do I report an improperly parked scooter?

Report an improperly parked scooter to our support team by tapping the icon in your Lyft app, or by calling the toll-free number shown on the scooter.

Do you offer any discounted plans or flat-rate rides?

Yes, Lyft offers a reduced rate for individuals who qualify. You may qualify for a reduced rate if you are enrolled in or qualify for a state or federal assistance program such as Medicaid, SNAP, the Low Income Fare is Easy (LIFE) program, or a discounted utility bill. Apply for the Community Pass program here.

What if I don’t have a smartphone?

If your Community Pass application has been approved, you will receive an email that contains a phone number that will connect you with a Lyft employee. Community Pass members without a smartphone can use a Lyft scooter by following these steps:

  • Step 1 - Call the phone number provided in the acceptance email.
  • Step 2 - Community Pass member will provide the scooter ID number, and the Lyft employee will unlock the scooter.

Can I request a scooter ride from my computer?

We are currently working to support users without smartphones. Stay tuned for updates.

What are the safety requirements for Lyft Scooter rides?

  • We ask that you use caution when riding a scooter and avoid anything that may impede your ability to safely ride. This may include carrying heavy items or riding in bad weather. It’s illegal to operate a scooter under the influence of drugs or alcohol.

  • Always wear a helmet while operating a scooter.

  • Follow the rules of the road, including all motor-vehicle laws and ordinances in the City of Los Angeles

  • Do not ride on sidewalks

  • Yield to pedestrians

  • Before riding, please check that the brakes and lights are working and perform a Safety Check described in the Terms of Service.

  • When preparing for a left turn, please stop and dismount as close as practicable to the right-hand curb or right edge of the roadway and complete the turn by crossing the roadway on foot.

  • Do not carry any other passengers on the scooter.

  • Do not carry any packages or other articles that may prevent you from keeping your hands on the handlebars.

What are your Terms of Service for scooters?

Check them out here.

Where can I pick up my free helmet?

Click here to find the closest location to pick up your free helmet.

Can I use my commuter benefits to pay for my scooter ride?

Sorry, you cannot pay for your scooter ride with your commuter benefits.