We want every ride to be a safe ride.
Millions of Lyft rides happen every single day. Our goal is to ensure every one of them is safe and comfortable from start to finish. So we invest in safety innovation and build in-app safety features. We provide around-the-clock support. We educate our community about what’s appropriate. All with the goal of protecting every member of our community.
WE SCREEN AND EDUCATE EVERY DRIVER
Criminal record checks
Every driver must pass an annual background check, which includes a search of national and local databases and a national sex offender registry search.
Driving record checks
Drivers must also pass a DMV check to ensure they have a clean driving record, a valid driver’s license, and more.
Ongoing monitoring
We conduct continuous criminal monitoring of current drivers, and are rolling out continuous driving record checks so we catch any new violations.
Community Guidelines
Be safe. Be respectful. Be helpful. Every rider and driver must agree to uphold a high standard of conduct before they can use Lyft. Violation of our guidelines can lead to deactivation.
Safety education
We require every driver to complete a safety education program created in collaboration with RAINN to ensure drivers know what behavior is acceptable in a Lyft ride — and to help prevent inappropriate behavior.
WE BUILD SAFETY INTO EVERY STEP OF THE EXPERIENCE
911 is just a few taps away
To give you immediate access to emergency help in case you ever need it (and to help you ride a little easier even when you don’t), we built a 911 button into your app. It’s there for both riders and drivers, and when you tap it, the app will display your current location and vehicle info so you can quickly share details with emergency dispatchers.
Predicting when someone needs help
Coming soon: In some cases, if we notice your ride has stopped too soon or for an unusual amount of time, drivers and riders will hear from Lyft. We’ll ask if you need support, and if necessary, we’ll give you the option to request emergency assistance.
Share your trip info
You can share your location and route with a friend so someone knows where you are when you’re driving or riding with Lyft. They can also follow along in real time.
We’ve got you — 24/7
Our Support Team is always standing by, ready to help — by phone or email. You can also reach us through our Critical Response Line if you ever need to speak to someone right away.
Ratings mean action
If you rate a rider or driver three stars or less, we’ll make sure you aren’t matched together again. We look into rides that receive low ratings. Any rider or driver who’s found in violation of our Community Guidelines can be deactivated from the platform.
Your contact info stays private
When you call or text through the Lyft app, your passenger or your driver will see a masked number. Your passenger, your driver, or co-rider won’t see your contact details — including your last name and phone number.
OUR PARTNERS IN BUILDING A SAFER COMMUNITY
RAINN
RAINN is the largest anti-sexual violence organization in the US. We work with RAINN to educate our community about what’s acceptable in a Lyft ride and help prevent inappropriate behavior.
ADT
ADT is America’s leading security expert. We’re working with ADT on new ways for drivers and riders to access expert support in an emergency.
NAWLEE
We partner with the National Association of Women Law Enforcement Executives (NAWLEE) to understand transportation safety concerns for women and build safety features that address them.
