Question 1

What information does Lyft collect about me?

Accepted Answer

Lyft’s mission is to improve people’s lives with the world’s best transportation. To do this, we need to collect personal information about you and your rides, such as your identity (so we know who you are), payment information (so we can charge riders properly and pay drivers), and location (so we can enable pickups, understand ride routes, or point you to bikes and scooters nearby). Sometimes you provide us this information directly. Other times we collect this information automatically when you use our platform. And in some cases the information comes from third parties that provide us services.

For more details about what we collect, see our [Privacy Policy.](https://www.lyft.com/privacy)

Question 2

How does Lyft use my information?

Accepted Answer

Your personal information helps us connect riders and drivers, find scooters and bikes close to you, ensure customer support is available when needed, and provide other aspects of the Lyft platform.

For more details on how we use your personal information, see our [Privacy Policy.](https://www.lyft.com/privacy)

Question 3

How does Lyft share my information?

Accepted Answer

We share some of your personal information between users to help our community connect. For example, riders need to know a bit about drivers and their vehicles to ensure they are getting in the right car.

We also share some of your personal information with third-party services that help power our business, whether that’s data centers storing data, background check providers running checks on drivers, or telecom services connecting calls and texts between riders and drivers (using masked numbers, of course).

We may also share your personal information with a third party if you give us permission or otherwise direct us to do so.

We’ll also share your personal information if we are obligated to, such as in response to valid law enforcement requests.

For more details about how we share, see our [Privacy Policy.](https://www.lyft.com/privacy)

We may also want to tell you about launches or provide promotions for Lyft that are relevant to you, such as promo codes or discounted rides. To help us effectively reach you outside of Lyft and provide you these personalized promotions, we share some of your info (such as your phone number) with third parties. Learn more and control this sharing by clicking [here.](https://www.lyft.com/privacy/sharing "here.")

Question 4

Does Lyft sell my information?

Accepted Answer

No. Lyft does not sell your personal information.

Question 5

How can I access my information?

Accepted Answer

To request access to your personal information, visit us [here.](https://www.lyft.com/privacy/data)

For more details about accessing your personal information and exercising privacy rights, see our [Privacy Policy.](https://www.lyft.com/privacy)

You can also see information we have about you by logging into your account and viewing things like your profile, settings, and preferences (like preferred pronouns and address shortcuts such as home and work), ride history, or payment information. In addition, you may have some information included in things we have sent to you, such as ride receipts.

Question 6

How can I correct my information?

Accepted Answer

You’re able to correct and update your personal information by logging into your account. You can change things like your payment information, contact information, profile picture, preferred pronouns, and saved address shortcuts like home and work. If you need additional help, please contact us through the [Help Center.](https://help.lyft.com/hc)

Question 7

How can I delete my information?

Accepted Answer

You can remove some information yourself by logging into your account and editing things like your profile picture, saved address shortcuts, or payment information.

Other information is necessary to the operation, safety, and security of the Lyft platform. Without it, we cannot provide you our platform and services. If you would like to delete your account, please visit us [here.](https://www.lyft.com/privacy/data)

For more information about deleting information and exercising privacy rights, see our [Privacy Policy.](https://www.lyft.com/privacy)

Question 8

How can I exercise my California privacy rights?

Accepted Answer

The California Consumer Privacy Act provides California residents with rights regarding your personal information. For more details, please see our [Privacy Policy.](https://www.lyft.com/privacy) To request access to or deletion of your personal information, or to exercise any other data rights under California law, please contact us using one of the following methods:

__Website__: [Go here](https://www.lyft.com/privacy/data) to authenticate and exercise rights via our website.

__Email webform__: You may [write to us](https://help.lyft.com/hc/en-us/requests/new?ticket_form_id=360002128894) to exercise rights.

Enjoy the ride — and your privacy

We rely on data to help riders and drivers get from A to B, and we work hard to protect your privacy in the process. Our Privacy Policy sets forth the details, and these principles are our guide.

A matter of trust

It’s all about you

In the know

Take the wheel

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