August
09
2022

Upfront pay is here

Upfront Pay MVP Header

Upfront pay makes earning simpler by removing the guesswork. Now you can see what you'll make and where you’re going before you accept a ride. Knowing these details will help you decide if the ride is worth it.

  • Know what you’ll earn: Now you see the fare up front, before you accept.

  • See the destination: Preview the estimated time, distance, and a map view of the full ride when you receive the request. 

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How is this different?

Since you see what you’ll earn up front, your earnings are no longer based on your rate card after the ride is complete. Now, pay is based on a number of factors. These can include the estimated time and distance to complete the ride, your travel to the pickup point, ride demand in the area, and other market factors.

By seeing all of the ride details in advance, you can decide what works for you. One of the best strategies is to stay busy earning by accepting all the ride requests you receive. Our data shows that drivers with upfront pay who accepted almost all of their ride requests typically had higher hourly earnings than those who were more selective.*

How does upfront pay work?

1. When you get a ride request, you’ll see all the details up front, including: 

  • The amount you’ll earn

  • The pickup and drop-off locations

  • The estimated time and distance to complete the ride

  • A map view of the full ride

2. If you accept the ride, you’ll earn the amount shown. 

3. Once the ride is complete, you’ll be paid the earnings you saw up front. You’ll also receive any tips, tolls, and multi-ride bonuses you earned.


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FAQ

Am I still paid based on the rate card?

No, your earnings are no longer based on your rate card after each ride is complete. Instead, your pay is based on a number of factors. These can include the estimated time and distance to complete the ride, your travel to the pickup point, ride demand in the area, and other market factors.

What happens if a rider changes the ride, or it ends up being longer than expected?

You’ll always receive the earnings you were shown up front, unless there is a significant change to the ride. In that case, we’ll adjust your earnings after the ride is complete. You’ll see the adjustment in your post-ride receipt. 

For example, if a rider adds a stop in-app, or if the ride ends up being much longer than expected, we'll increase your earnings for that ride. This isn’t common, and these adjustments only occur in about 2% of rides.

Factors that don’t significantly change the ride won’t be adjusted for. These could include making a stop that wasn’t added in-app, or a minor detour.

If a rider cancels before you get to the pickup point, the standard cancel policy applies.

Phone-Mock Upfront-front EN

How is upfront pay calculated?

The upfront earnings you see on the accept screen take into account a number of factors. These can include the estimated time and distance to complete the ride, your travel to the pickup point, ride demand in the area, and other market factors. If the ride has a bonus, it will be included in your upfront earnings.

How can I maximize my earnings with upfront pay?

One of the best strategies is to stay busy earning by accepting all the ride requests you receive.

Our data shows that drivers with upfront pay who accepted almost all of their ride requests typically had higher hourly earnings than those who were more selective.*

What’s included in upfront pay?

If the ride has a bonus, it will be included in the upfront earnings you see on the accept screen. Tips, tolls, or multi-ride bonuses will be added to your earnings after the ride is complete and shown in the post-ride earnings summary. 

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Is upfront pay available for all ride types?

Upfront pay is available for all Lyft and delivery rides, including standard, Shared, Lux, Black, and XL rides. Upfront pay is not available for scheduled rides that you’ve pre-accepted.

Is upfront pay available everywhere?

Upfront pay is available in most regions. Because upfront pay is based on a ride’s pickup and dropoff location, it may not be available everywhere you drive.

Can I switch back to the old experience?

No, drivers cannot switch back to the old experience. But with upfront pay, you can see all of the ride details in advance, so you can decide what works for you.


PinkySwearBlog - EN

Upfront pay makes earning simpler by eliminating the guesswork. We're committed to creating a better Lyft for you. Let us know what else you'd like to see.

*For illustrative purposes only; results may vary.  Based on earnings data for drivers utilizing Upfront Pay in the Sacramento, CA and Detroit, MI area from 07/26/21 to 04/15/22.  Drivers using Lyft earn by the job, not by the hour. The hourly earnings communicated are no guarantee of future performance and not indicative of any specific driver's earnings, and calculated before taxes, insurance, depreciation, and other costs associated with being a rideshare driver. This calculation includes all online platform time for drivers, including any potential time spent engaged with other app-based services. Current calculations do not include drivers who drove zero rideshare miles with Lyft.