The Driver Guidebook

A Lyft driver leaning against the hood of his car

Oh, hello driver

We’re really, really thrilled to have you join the Lyft community. To help you get started as an approved driver, we’ve broken down the ins and outs — from navigating the app and getting paid, to practice rides and getting five stars. Feel free to save this page to your browser or phone to reference as needed.

It’s a lot of information -- we get it. But if there’s one part you read in this entire guide, make sure it’s these 5 things:

Be yourself … seriously Drive only your approved car and use only your driver account. Not only do passengers know to look for the car associated with your Lyft account, but your car has passed the inspection that’s required by Lyft — and often city and state regulators. Unapproved vehicles may not be covered by Lyft’s insurance policy.

Hands-free is best Using a phone mount allows you to keep your hands on the wheel and eyes on the road. Please don’t text and drive — it’s distracting and can be dangerous.

Free up every seat While we’d all love to bring our buddies, please don’t bring friends or family along when giving rides. Most regulators require anyone transporting passengers to pass a background check. You may also have all seats full on any given ride.

Service animals Lyft’s policy and the law require all drivers to accept service animals regardless of allergies, fear, or religious or cultural objections. Service animals are almost always dogs and not required to wear tags. Passengers are also not required to prove their dog is a service animal. Learn more

Discrimination Lyft is committed to maintaining an inclusive and welcoming community, and our mission is ensuring people who need rides most are able to get them. Refusing Riders or treating Riders differently on the basis of race, color, national origin, religion, gender, gender identity or expression, physical or mental disability (including the refusal of service animals or mobility devices), medical condition, marital status, age, or sexual orientation is a violation of our terms of service, and can result in deactivation from the platform.

The Driver Guidebook

Set up payment info

  • Downloading the app

  • Adding banking info

  • Getting paid

Explore the Lyft driver app

  • Tour the app

  • Top features drivers love

  • Types of rides

Safety and insurance

  • What to do if an accident occurs

  • Insurance policy

  • How to report damage

How to give a ride

  • Getting a ride request

  • How to take breaks

  • Airports

Ratings and cancellations

  • Lyft’s 5-star rating system

  • Pro tips from top-rated drivers

  • Cancellations

Help and resources

  • Resource library

  • In-person assistance

  • Emails and updates from Lyft

Driven by you

Founded in 2012, Lyft’s mission is to improve people’s lives with the world’s best transportation — and that starts with you, our drivers.

Thanks for being part of our mission and community. We’re so glad you’re here!




Driver community