Your Safety Comes First: Tips and Tools for Drivers

In partnership with the National Organization of Black Law Enforcement Executives (NOBLE)

At Lyft, we put safety first. To help you feel prepared and secure whenever and wherever you drive, we’ve partnered with the National Organization of Black Law Enforcement Executives (NOBLE) to craft the following safety tips.

Tips to Protect Yourself 

  • Put your safety first. 

    Your personal safety always comes first. That’s why it’s important to trust your gut. Whether it’s an uncomfortable place or situation, listen to your instincts and leave the area when necessary.

  • Stay aware and alert.

    You can protect yourself, your riders, and others around you by staying aware and alert. Always check your surroundings prior to entering and exiting your vehicle. If you notice any suspicious behavior or find yourself in an uncomfortable situation, leave the area and immediately call 911 to report it. You can also discreetly connect with an ADT security professional right from your app to request emergency help. 

  • Start each ride by confirming your rider’s name.

    Remember to start every ride by confirming your rider’s name before unlocking your vehicle and inviting them in. 

  • Use de-escalation techniques to support you.

    Situations can sometimes escalate quickly. Do your best to remain calm, keep your voice low, avoid verbal and physical confrontation, and be mindful of your body language. For more de-escalation techniques, visit IHollaBack.org.

Tips to Protect Your Vehicle 

  • Secure your vehicle and keep your valuables with you.

    You can help keep your vehicle secure by locking your doors and taking your keys and phone with you to help prevent theft. Make sure that no personal or valuable items are in plain sight before you exit your vehicle.

  • Keep moving between rides.

    Avoid idling for long periods. Your vehicle should only be idle for a few minutes before either moving or turning your engine off.

  • Park with safety in mind.

    When parking, especially at night, stick to well-lit and well-traveled areas. Be sure to also lock your doors and roll your windows up.

Get to Know Lyft’s Safety Features

The Lyft app puts safety tools right at your fingertips.

  • Get emergency help from ADT.

    If you ever feel uncomfortable or unsafe, you can discreetly connect with an ADT security professional right from your app. ADT can alert local authorities and share important ride details with them, like your vehicle's make and model, license plate number, and intended drop-off location.

  • Share your location in real time.

    The Lyft Driver app provides real-time ride tracking so you can share your location, route, and trip status with family and friends. You can rest assured that someone who cares about you knows where you are and where you're headed.

  • Predicting when you need help.

    If we notice something out of the ordinary about your ride, like it has stopped too soon or for an unusual amount of time, we may reach out to see if you need help. If  needed, we’ll connect you with our Safety Team or directly with emergency assistance.

  • We’re here for you with 24/7 support.

    No matter where or when you drive, our Safety Team is standing by 24/7 to help you with any safety issues. Use the app to get in touch at any time so that we can take action—including investigating the situation and working with law enforcement when appropriate—to help keep you safe.