Elevate the customer experience with
Lyft partners with thousands of automotive organizations - including car dealerships and auto shops - to provide courtesy transportation at scale.
Customers want speed and ease
Courtesy transportation with Lyft provides exactly that. Lyft drivers cover 95% of the U.S. and you can request a ride in minutes, so your customers can get where they need to be faster and more easily than ever.
RIDES THAT MAKE AN IMPACT
Boost customer satisfaction
Improve your CSI scores with shorter customer wait times and direct rides.
Attract more customers with convenient transportation options to and from your service department.
Eliminate shuttle costs
Say goodbye to shuttles, drivers, maintenance, and more. Just Imagine.
Streamline your workflows
We integrate with leading automotive software platforms to improve your team’s efficiency — choose the one that fits best with your software platforms.
RIDES FOR EVERY NEED
Reduce wait times, eliminate liability, and increase service revenue by replacing shuttle service and supplementing loaners with courtesy rides through Lyft.
Contact-less pickup and delivery
Make it easier and more efficient to pick up and drop off a customer’s vehicle.
Take care of your customer when their car breaks down by sending a ride to a destination of their choosing.
On-demand transportation solutions for dealerships
Lyft integrates with leading automotive software solutions, making it easy to send on-demand rides to your customers. Choose one that best fits into your dealership’s workflows.
Send ride credits or arrange a ride for customers with Hailer — available on Fortellis. Hailer integrates into the CDK Drive DMS and automatically links back to your repair order. Check out our customer's results.
Request rides to or from dealerships, provide rides as part of roadside assistance, or send ride credits with RedCap Shuttle OnDemand. This service also offers repair-order linking, enterprise reporting, dealer-branded messaging, and post-ride surveys.
CUSTOMER SUCCESS STORIES
Hyundai Dealers that Subscribe to CDK Hailer Service to Offer Lyft Rides for Service Customers
RedCap partners with Lyft to help dealerships eliminate wait times and create a seamless automotive service experience through innovative transportation solutions
“Our customers are going to really like the convenience of Lyft. Hyundai dealers who are already using Hailer have reported a smooth integration allowing them to call Lyft rides for their customers. Customers can now easily get on with their day while the inspection or service work is being performed on their car.”
— Barry Ratzloff
Vice President of Customer Satisfaction at Hyundai
“Hailer has benefited my service center in a variety of ways. It is a very easy process to request a ride and saves time vs. going through the processes associated with loaner vehicles. I am able to get customers in and out of the service center quickly which is a top priority.”
— Steve Hurd
Fixed Operations Director at Westbury Toyota
“We saw an immediate positive impact in our customer satisfaction. Customers were going out of their way to compliment us. Using RedCap Shuttle OnDemand powered by Lyft has been one of the best decisions that we have ever made.”
— James W. Stephens
Service Director, Beaman Automotive Group