AGENT LAUNCH GUIDE

Ready to Launch with Lyft Concierge

This guide will help you start sending rides to the people who matter to your organization. You’ll learn how to sign up for Concierge and how to manage rides on the platform. You’ll also have a chance to see your riders’ experience.

Guide to Agents
welcome email screen

Find your email invitation

Didn't get one? Check your spam folder or contact your account administrator.

Get started screen

Log in with your work email

Click ‘Get Started’ to go to lyft.com/concierge/login. Enter your work email, and a verification email will be sent to your inbox.

verification email screen

Verify your account

From the verification email, enter your first and last name and click ‘Get Started.’ This will verify your identity and activate your Concierge account.

sending rides screen

Sending rides in Concierge

Lyft Concierge is your control station for requesting and managing courtesy rides. You’ll get access to Lyft’s entire platform – and get riders picked up with wait times averaging less than 5 minutes.

Concierge is designed to be intuitive for anyone to use on any desktop, tablet, and mobile device.

rider details screen

Enter the rider’s details

Start by entering the rider’s name and phone number

Step 2 pickup and drop off screen

Enter the pickup and drop-off location

Next, type in your pickup and drop-off locations.

If one of your locations is a large venue, like a hospital campus or a football stadium, we’ll suggest specific pickup spots to make it easier for your passengers to find their driver.

Step 3: Schedule the ride

Arrange a ride

There are three ways to schedule rides in Concierge. On-demand rides can be sent right away. Scheduled rides can be requested up to 7 days in advance. Flexible rides let you to send a ride link to a passenger, so they can set up a ride for themselves within a 24-hour window.

You’ll always see the price for the ride up-front. Please note that prices for scheduled rides may change a little from their estimates, as factors like traffic and ride demand affect real-time rates.

Additionally, you’ll be able to see the nearby drivers on the map and the estimated pickup times before requesting rides.

Step 4: Choose a car type and request the ride

Choose a car type and request the ride

Lastly, choose what type of car you’d like for the ride. Depending on your area, you may be able to choose from XL, Lux, and Lux XL options. For the most economical option, just choose standard Lyft.

track multiple rides screen

Track the real-time status of multiple rides

The ‘Active rides’ tab shows all your rides in progress, so you can be sure your riders are getting where they need to go.

See ride details screen

See ride details, schedule a return, and get support with ride cards

By clicking on a ride, you’ll open its relevant details. Viewing a ride also lets you schedule a return ride or create a support ticket.

The rider experience (GIF)

The rider experience

As soon as a driver is on their way, your rider will receive an SMS notification with the driver’s name, car make and model, and ETA. If your rider doesn’t have a mobile phone, they’ll receive an automated call with all the details.

Frequently asked questions

How do I access Concierge?

What is the best web browser to use for Concierge?

What is the ‘Internal notes’ field for?

How can we share extra location details with the driver?

What are my options for the phone number field?

What ride types are available for scheduled rides?

What is the cancellation policy?

Is tipping available?

contact us support screen

Contact us

Search for the most up-to-date answers and resources in our Support Center.

Still need help? Contact our support team for safety incidents, billing & invoice inquiries, fare disputes, and technical issues. A representative from our team will reach out shortly after receiving your message.