We believe every ride should feel personal, safe, and connected. That's why we're thrilled to introduce a new feature letting you “favourite” your driver, which adds more personalization to your Lyft experience while celebrating the drivers who go above and beyond to make your journey special.
Building Connections, One Ride at a Time
The magic of Lyft has always been about human connection. Take Carmyn Taylor-Jones, a Pittsburgh grandmother who drives on Lyft, and her passenger Diamond. What started as a simple pickup turned into a friendship that lasted through 100 rides together. Diamond would schedule her rides for 9:30 AM, and Carmyn would be there, ready with conversation, laughter, and sometimes even homemade spaghetti. "I got to the point where I cared about her like she was a relative," Carmyn says.
Stories like these remind us why we do what we do – to create meaningful connections and serve our riders and drivers.
How Favouriting a Driver Works
Had an amazing ride? Now you can mark that driver as a "favourite" so we can try to match you with them again. After any great ride, just tap to favourite that driver. Then, for your future scheduled rides, we'll prioritize connecting you with your favourites whenever possible.
This isn't just about convenience – it's about giving you more control over your ride experience. You can build relationships with drivers who get your vibe, whether that's keeping the car cool for your commute or knowing when you need quiet time before a big meeting.
Empowering Drivers, Enhancing Your Experience
Our goal with letting you favourite drivers is to find new ways to reward the driver community for providing an excellent ride.
When a driver is added to someone’s favourites list, they will be notified and unlock priority access to that rider’s future scheduled ride requests. These opportunities will be clearly marked for drivers as coming from someone who favourited them in the past. This is another step towards providing additional earnings opportunities and building lasting relationships with riders.
When drivers know they're appreciated, it creates a positive cycle. They're motivated to continue providing exceptional service, and you get consistently great rides with people you trust.