April
15
2021

We’re launching Lyft Pass for Healthcare, our first product that lets patients initiate their own medical rides

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When a patient without access to reliable transportation needs a ride to their medical appointment, the traditional process to get that ride can be inconvenient or even hinder people from seeking the care they need. Many of these individuals — from the pregnant patient with prenatal care appointments, to the Medicare beneficiary who needs a ride home after their COVID-19 vaccination — go through an arduous process, having to phone into a transportation call center up to 72 hours in advance, wait in a queue, wait for a ride ordered on their behalf, and then do it all over again for their next appointment or a missed ride. Today we’re changing that.

We’re excited to announce the launch of Lyft Pass for Healthcare, a product that addresses one of the most frequent challenges we hear from our partners: how to put the power of Lyft into the patient’s hand. For the first time, eligible patients, health plan members, and Medicaid and Medicare beneficiaries can request a ride to and from their medical appointment or other destination via the Lyft app, giving them more flexibility and control over their healthcare journey. The sponsoring healthcare or social services organization still covers the cost of the ride, while having access to built-in controls for budget, location, compliance, and more. 

"We’re inserting a world class technology many are already familiar with into patients’ care journey," said Megan Callahan, VP of Lyft Healthcare. "By leveraging our superpower in consumer tech, we’ve automated an important piece of health access that allows patients to be self-sufficient and in control, while allowing our partners to focus on the services they provide, rather than on administrative processes."

“Centene is committed to serving our communities and helping members get access to the COVID-19 vaccine. We know that transportation is a critical barrier and members want an option as easy and consumer friendly as possible,” said Dr. Ken Yamaguchi, Chief Medical Officer for Centene. “Many of our members already use the Lyft app in their daily lives, and we're applying that technology to ensure they also have access to COVID vaccinations.”

Lyft Pass for Healthcare

Lyft Pass for Healthcare is designed to meet healthcare compliance regulations and keeps the focus where it matters most: the patient experience. It caters to a variety of needs, including rides to and from recurring appointments, public transportation, vaccinations, check-ups, prescription pickups, and more. Here’s how it works:

  • Budget and Customize: Sponsoring organizations determine the total budget for the program, maximum cost of each ride, approved pickup and drop-off locations, and when the pass can be used.

  • Share: They share the pass via phone number, code, or direct link.

  • Redeem: The patient is notified in the Lyft app that the organization sent them a Lyft Pass, with details about which rides are covered.

  • Ride: When they’re ready, the patient enters the ride location and time and selects the branded pass to apply to their ride. They’ll request the ride that is covered by the organization.

  • Report: The organization easily monitors usage and spend with reporting.

We’re proud to add Lyft Pass for Healthcare to our growing set of healthcare products and solutions. With Lyft Healthcare, we remain committed to addressing our partners’ and their patients’ and members’ different access to healthcare transportation needs.

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