LYFT DRIVER REWARDS TERMS AND CONDITIONS

Eligibility

All participants in the Program are "Program Members." You will only be eligible to participate in the Program if you (1) meet all eligibility requirements to be a driver on the Lyft platform in the United States, (2) are onboarded as a driver on the Lyft platform (a “Lyft Driver”), (3) maintain your Lyft Driver account in good standing, (4) have an approved home region in a participating market (each, an "Approved Region"), and (5) meet the Rating & Stats Goals (defined below). The Program may not be available to all Lyft Drivers in an Approved Region. Lyft reserves the right to introduce or remove the Program from any market, or modify the conditions under which it is available, in its sole discretion.

You may access information about your activity in the Program by visiting your account (your “Program Account”), which may be accessed through the Lyft Driver App. Limit one (1) Program Account per person. Your Program Account and any associated “Program Points” (inclusive of Tier Points and Shop Points, both defined below) and/or “Rewards” (inclusive of Tier Rewards and Shop Rewards, both defined below) are personal to you, and cannot be combined with any other Program Account or otherwise transferred or shared for any reason, including inheritance or divorce. You must not share your Lyft Driver App credentials or give access to your Program Account to others. You are solely responsible for safeguarding your mobile device and account access information, including your Lyft Driver App credentials, or any other information used by Lyft to authenticate you. Lyft is not responsible for any unauthorized or fraudulent access to or use of your account. If you believe anyone has accessed your Program Account, you agree to report any such unauthorized access or use to Lyft help services as quickly as possible.

Your Approved Region is assigned based on the information that you provide to Lyft, and usually corresponds to the primary market in which you intend to drive. You may look up your Approved Region by checking your driver account in the Lyft Driver App. Your Program Account, certain Rewards, Tier Point thresholds, and certain rules of the Program, are intended to be specific to your Approved Region. If you choose to drive in a market other than your Approved Region, your Program Account may not update to the new market, or your Program Account may become temporarily unavailable. You should contact Lyft if you wish to update your Approved Region. Lyft reserves the right to unilaterally update your Approved Region, or to deny your request to update your Approved Region.

Term; Termination

The Program has no predetermined term or termination date and may continue until such time as Lyft, at its sole discretion, elects to designate a program termination.

Lyft grants to Lyft Drivers the right to participate in the Program in Lyft’s sole discretion, and as such, Lyft reserves the right to suspend, revoke, or terminate any Lyft Driver’s right to participate in the Program at any time and for any reason. Any fraud or abuse of the Program, attempt to damage or tamper with the Program, failure to follow any of the Program Terms, or any misrepresentation, may impact your eligibility for further participation in the Program. If your Program Account is terminated, all Program Points associated with your Program Account and any Rewards (including but not limited to Third Party Rewards) will be forfeited immediately upon termination, in accordance with the terms of the specific Reward. If your Program Account is terminated due to fraudulent activity or noncompliance with these Program Terms, in addition to forfeiting all Program Points and Rewards associated with your Program Membership immediately, you may be prohibited from rejoining or otherwise participating in the Program.

Further, Lyft reserves the right to seek all remedies, whether available at law or at equity, in the event a Program Member defrauds or abuses the Program.

Rating & Stats Goals

You must meet the minimum required Rating & Stats Goals (as stated in the Lyft Driver App) in order to participate in the Program and qualify for any Tier during any Qualifying Period (defined below). Rating & Stats Goals may include specific goals, such as passenger rating, acceptance rate, cancellation rate, and safety flags (“Rating & Stats Goals”). If you fail to meet any of the Rating & Stats Goals, you will enter a grace period, during which time you will maintain access to your Tier and associated Tier Rewards. If you fail to meet the Rating & Stats Goals within this grace period, you will be ineligible to participate in the Program beyond redeeming any existing, unexpired Shop Points (defined below). If you meet the Rating & Stats Goals within the grace period, you will retain access to the Program and your Tier. To learn more about how Rating & Stats Goals work, or to check the current Rating & Stats Goals requirements, visit the Lyft Driver Rewards FAQ. To keep track of your current Rating & Stats Goals, visit your Program Account in the Lyft Driver App.

Program Points

Program Points are inclusive of Tier Points and redeemable Shop Points (both defined below). Program Points have no cash value, and Program Members are not entitled to Program Points. Lyft reserves the right to withhold or deduct Program Points or other benefits obtained through a promotion in the event that Lyft determines or believes that the redemption or receipt of the Program Points or benefits was in error, fraudulent, illegal, or in violation of the applicable promotion terms or these Driver Rewards Terms. Lyft reserves the right to terminate, modify, discontinue or cancel any promotions at any time and in its sole discretion without notice to you.

Lyft, in its sole discretion, may run promotions that allow you to earn Program Points or other benefits. The requirements to earn Program Points or other benefits in this manner will be specified in the promotional materials. Lyft may place additional terms or restrictions on Program Points earned through such promotions.

Program Points, as reflected in Lyft records, shall be deemed correct and Lyft reserves the right to correct or modify Program Point amounts at any time based on Lyft records and calculation of Program Account information. If you believe that your Program Account does not reflect the correct amount of Program Points that you should have been awarded, please contact Lyft help services and provide an explanation with documentation as to why you believe there is an error; however, Lyft reserves the right to make the final determination as to whether to adjust your Program Points balance in its sole and absolute discretion.

You may view your balance of Tier Points in the Lyft Rewards home screen of the Lyft Driver App and your balance of Shop Points in the Shop (defined below) section. Any errors or omissions on transactions posted to your Program Account must be reported within 30 days by contacting Lyft. You should retain all receipts and records necessary to verify your balance of Program Points; failure to supply necessary documentation may result in an inability to award Program Points or adjustment to your Tier. It may take several days for your Rating & Stats Goals to refresh. In the event of an outage of the Lyft systems, your Program Points may be delayed in displaying in your Program Account. Additionally, if the outage occurs near the end of a Qualifying Period, it is possible the Program Points will not be applied until the next Qualifying Period.

a) Tier Points

Program Members will accrue points (“Tier Points”) for every full dollar of Eligible Earnings (defined below) that are earned by driving on the Lyft Platform. You cannot earn Tier Points for taking rides as a passenger. The rate at which you may accrue Tier Points from your Eligible Earnings may be changed without prior notice in Lyft’s sole discretion; current Tier Point thresholds applicable to your Approved Region can be found at the Lyft Rewards home screen in the Lyft Driver App.

“Eligible Earnings” includes (a) Upfront Driver Fair (as defined in the Lyft Driver Addendum), (b) Variable Driver Fare (as defined in the Lyft Driver Addendum), and (c) tips. Eligible Earnings will only result from completed rides, unless otherwise specified. Program Members may be eligible to earn Tier Point multipliers by meeting certain goals as specified in the Lyft Driver App. Lyft reserves the right to adjust, eliminate, or offer additional Tier Point multipliers to Program Members in its sole discretion. Tier Points that you earn from your Eligible Earnings may be adjusted (and your Tier Points balance may go negative) if your earnings or tips are modified according to Lyft policies. If your Tier Points balance goes negative then you will need to earn enough Tier Points to make up the deficit before you can continue earning Tier Points that will qualify you for a Tier and its associated Tier Rewards. Eligible Earnings do not include incentives or bonuses (such as Turbo, Ride Challenges, etc.) beyond the Upfront Driver Fare, Variable Driver Fare, and tip.

b) Shop Points

If Program Members have maintained eligibility for the Program and qualify for a Tier status at the end of any Qualifying Period (defined below), at the beginning of the next Qualifying Period, the Tier Points earned during that prior Qualifying Period will be converted to redeemable points (“Shop Points”) and Tier Points will be reset to zero. Shop Points may be redeemed for Shop Rewards in the Shop (defined below) according to the conditions specified in the Lyft Driver App. Unused Shop Points will expire one year after the date they are converted from Tier Points to Shop Points. Lyft reserves the right to modify the expiration period at its sole discretion. Shop Points have no cash value, and Program Members are not entitled to Shop Points. If a Program Member becomes ineligible to participate in the Program or does not qualify for a Tier at the end of a Qualifying Period, the Tier Points earned that Qualifying Period will not convert into Shop Points, and Tier Points will reset to zero at the beginning of the next Qualifying Period. Previously earned and unexpired Shop Points will still be available for redemption.

Tiers, Tier Rewards, and Tier Points

There are 4 Tiers of rewards status: “Silver”, “Gold”, “Platinum”, and “Elite” (each a “Tier”). The Silver Tier is the lowest Tier and Elite is the highest. In order to qualify for a Tier, you must meet the relevant Rating & Stats Goals for that Tier. The number of Tier Points that you accrue in a Qualifying Period (defined below) will determine which Tier status that you qualify for, as well as its associated Tier Rewards (defined below). Please see applicable Tier Points thresholds for each Tier status in the Lyft Driver App.

Beginning on the first day of each calendar month at 5 AM local time, and ending at 5 AM local time on the first day of the next calendar month, Program Members may accrue Tier Points (“Qualifying Period”). If you do not qualify for any of the 4 Tiers then you will have no Tier, your Tier Points will reset to zero, and any Tier Points earned during that Qualifying Period will not be converted into Shop Points, except as may be otherwise specified in certain circumstances. Each Tier comes with its own benefits, perks, and app features, some of which may be enjoyed automatically upon unlocking that Tier, some of which require sign-up (with Lyft or with third parties) and/or activation of partner programs (“Tier Rewards”). Lower Tier Rewards will remain available upon accessing higher Tiers. The available Tier Rewards associated with each Tier can be found at the Lyft Rewards home screen in the Lyft Driver App. Available Tier Rewards may be changed without prior notice in Lyft’s sole discretion.

Your Tier at the beginning of a Qualifying Period is determined based on the Tier you earned on the Lyft platform during the prior Qualifying Period.

You will automatically unlock higher Tiers upon accruing the required number of Tier Points each Qualifying Period, provided that you continue to meet the eligibility requirements set out in Section 1 above. You will remain in the unlocked Tier from the date it is unlocked through the end of the current Qualifying Period and the following Qualifying Period (unless you are suspended from your Tier according to these Program Terms). Some of the Tier Rewards associated with higher tiers will become available immediately upon achieving that Tier, while other Tier Rewards may take several days to activate. If you lose access to your Tier for any reason, such as failure to accrue sufficient Tier Points, then you will immediately lose any Tier Rewards associated with that Tier.

For example -- X becomes a Program Member starting in January. By January 15, X has accrued enough Tier Points by driving on the Lyft platform that X now qualifies for the Gold Tier. X enjoys the Tier Rewards of the Gold Tier for the remainder of January. At the start of February, X’s Tier Points are converted to Shop Points and reset to zero, but X continues to enjoy the Tier Rewards of the Gold Tier throughout February. However, during February, X only accrues sufficient Tier Points to qualify for the Silver Tier, and so at the start of March, X will enjoy the Tier Rewards of the Silver Tier and X’s Tier Points again convert to Shop Points and reset to zero.

The number of Tier Points required to unlock each Tier will depend on your Approved Region, and this number may be changed without prior notice in Lyft’s sole discretion; current Tier requirements can be found at the Lyft Rewards home screen in the Lyft Driver App. Tier Points have no cash value.

Redeeming Shop Points for Shop Rewards

Shop Points can be redeemed for a variety of rewards in a Shop Rewards redemption portal (“Shop”), found through the Lyft Rewards home screen in the Lyft Driver App, which may include cash, gift cards, and other services (“Shop Rewards”). Such Shop Rewards may include special third party offers. The benefits available to be exchanged for Shop Points may change or be discontinued at any time.

Shop Points do not reset to zero at the end of each Qualifying Period the way that Tier Points do. Unused Shop Points expire one year from the date they are converted from Tier Points. Shop Point earning rates, thresholds, and/or redemption value may vary; visit the Lyft Rewards home screen in the Lyft Driver App for details. Shop Points have no cash value.

Program Points and Rewards Generally

All federal, state, and local taxes on Program Points or Rewards are your sole responsibility. Lyft may issue an IRS Form 1099 indicating the approximate retail value of certain Rewards to the IRS for tax reporting purposes.

Lyft reserves the right to expire your Program Points or to modify the rates for the accrual of Program Points at any time. Lyft further reserves the right to modify the number of Tier Points required to unlock any Tier and to modify the redemption rate for Shop Points at any time. Lyft does not guarantee that any Reward will remain available. Some Rewards may only be available for limited periods of time and only in certain Approved Regions. Where a third party provides a Reward (such third party being referred to herein as a “Reward Partner”), the provision of that Reward is undertaken solely by the Reward Partner and Lyft disclaims any and all warranties or liability whatsoever related to that Reward. Lyft expressly reserves the right to modify or remove any Rewards associated with the Program at any time and without notice. Program Members have no entitlement to Program Points, Tiers, or Rewards. Lyft may revoke your Program Points, reduce your Tier, or revoke your eligibility to participate in the Program, if Lyft believes, in its sole discretion, that you or your Driver Account is associated with any fraud, abuse of the Program or Lyft Platform, or any violation of these Program Terms or Lyft’s Terms of Service.

Third Party Rewards

Certain Rewards may be provided by Reward Partners (such Reward being collectively referred to herein as “Third Party Rewards”). Access to these Third Party Rewards is a privilege that may be revoked, modified, or suspended by Lyft and/or the Reward Partner at any time in its sole discretion. The provision of any Third Party Rewards will be subject to separate terms between you and the Reward Partner. By agreeing to receive any such Third Party Rewards, you agree to any terms and conditions placed on such reward by the Reward Partner. Lyft does not warrant that your use of the Third Party Rewards will be accurate, complete, reliable, current, secure, uninterrupted, always available, or error-free, or will meet your requirements. Lyft does not provide any of the Third Party Rewards. Lyft disclaims any liability arising from the provision of, or your use of, any Third Party Rewards. To learn more about Third Party Rewards visit the Lyft Rewards home screen in the Lyft Driver App.

Disclaimer/Release

The Program and/or any of its features may be unavailable, inaccurate or interrupted from time to time for a variety of reasons outside of our control. Lyft is not responsible for any unavailability, interruptions or errors of the Program and/or any of its features or any of the Rewards provided under the Program. Lyft may modify, suspend, or discontinue the Program or any feature at any time without notice. The Program and all the information accessible through it are provided for informational purposes only on an "as is" and “as available” basis. Lyft, our affiliated entities and Reward Partner providers and their agents make no warranties, representations, or guarantees of any kind, express or implied, including but not limited to, merchantability, fitness for a particular purpose, title, non-infringement, and/or accuracy, currency, or completeness, the operation of the Program, the information, materials, content, availability, and products. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Waiver

Lyft may waive compliance with these Program Terms in its sole discretion. Notwithstanding the foregoing, Lyft’s failure to exercise any of its rights under these Program Terms or its delay in enforcing or exercising any of those rights shall not constitute a waiver of such rights.

LIMITATION OF LIABILITY

BY PARTICIPATING IN THE PROGRAM, YOU AGREE THAT LYFT, ITS AFFILIATES AND SUBSIDIARIES, AND ITS OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES AND AGENTS, INCLUDING ANY REWARDS PARTNER IN THE PROGRAM (COLLECTIVELY, THE “RELEASED PARTIES”) WILL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR, AND SHALL BE HELD HARMLESS BY YOU FOR, ANY LIABILITY FOR ANY INJURIES, LOSSES OR DAMAGES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE OR EXEMPLARY DAMAGES) TO PERSONS, INCLUDING PERSONAL INJURY OR DEATH, OR PROPERTY ARISING IN WHOLE OR IN PART, DIRECTLY OR INDIRECTLY, FROM ANY ACTION TAKEN OR NEGLECTED TO BE TAKEN WITH REGARD TO THE PROGRAM. THE RELEASED PARTIES ARE NOT RESPONSIBLE FOR (A) LOSS OR MISDIRECTION OF, OR DELAY IN RECEIVING, ANY REWARDS; (B) THEFT OR UNAUTHORIZED REDEMPTION OF SHOP POINTS OR REWARDS OR USE OF A REWARD CAUSED BY CIRCUMSTANCES BEYOND THE REASONABLE CONTROL OF US OR OUR REPRESENTATIVES, AGENTS; (C) ANY ACTS OR OMISSIONS OF THIRD PARTIES; OR (D) ANY ERRORS PUBLISHED IN RELATION TO THE PROGRAM, INCLUDING, WITHOUT LIMITATION, ANY TYPOGRAPHICAL ERRORS, ERRORS OF DESCRIPTION, AND ERRORS IN THE CREDITING OR DEBITING OF POINTS. LYFT RESERVES THE RIGHT TO CORRECT, WITHOUT NOTICE, ANY ERRORS. IN NO EVENT SHALL THE RELEASED PARTIES BE LIABLE TO YOU FOR ANY DELAY IN OR FAILURE TO PERFORM DUE TO CAUSES BEYOND OUR CONTROL, INCLUDING, WITHOUT LIMITATION, ANY ACT OF GOD, AND ACT OF WAR, NATURAL DISASTER, TERRORISM, OR ANY ACT OR OMISSION OF A THIRD PARTY. THE SOLE REMEDY AVAILABLE TO YOU IN CONNECTION WITH THE PROGRAM (WHETHER YOUR CLAIM IS BASED IN LAW OR EQUITY) SHALL BE THE CREDITING OR RE-CREDITING TO YOUR PROGRAM ACCOUNT OF POINTS IN AN AMOUNT NO GREATER THAN THE NUMBER OF POINTS AT ISSUE.

SOME JURISDICTIONS MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY. CHECK LOCAL LAWS FOR ANY RESTRICTIONS OR LIMITATIONS REGARDING THESE LIMITATIONS OR EXCLUSIONS.

YOU UNDERSTAND AND AGREE THAT YOU AND LYFT MAY EACH BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT ON A CLASS, COLLECTIVE ACTION, OR REPRESENTATIVE BASIS. YOU UNDERSTAND AND AGREE THAT YOU AND LYFT BOTH ARE WAIVING THE RIGHT TO PURSUE OR HAVE A DISPUTE RESOLVED AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING.

THIS SECTION WILL SURVIVE TERMINATION OF MEMBER'S PARTICIPATION IN THE PROGRAM.

Neither the Program nor any Reward or Third Party Reward or benefit offered by the Program creates, constitutes or gives rise to any legal or contractual rights by Program Members against Lyft.

General

Lyft’s rights and obligations under the Program may be assigned or transferred by Lyft to any third party at any time, and if such transfer takes place, then performance shall be the responsibility of that entity.