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Getting care starts with getting there
Thousands of healthcare organizations trust Lyft to connect their patients and staff with reliable transportation services.
Reliable. Fast. Affordable.
Thousands of healthcare organizations trust Lyft to connect their patients and staff with reliable transportation services.
Our partners
The 10 largest US health systems, NEMT brokers, and payers trust Lyft.
Impact that moves you
Boost patient satisfaction
Private, non-stop rides give your riders a smoother experience than traditional transportation options.
Reduce appointment no shows
Reduce costs from missed appointments and improve patient outcomes.
Decrease costs by 32%
Provide reliable, cost-efficient rides while gaining better visibility into your ride spend.
Who we serve
Who we serve
We partner with health systems, clinics, and providers of all sizes to help reduce patient no-shows, improve discharge logistics, and extend the care experience beyond the building.
Our on-demand driver network and scheduling technology makes it easier for NEMT brokers to deliver consistent, cost-efficient rides at scale.
We make NEMT a reliable benefit for Medicaid, Medicare Advantage, and commercial populations. Covering approximately 75% of the Medicaid population across 28 states and DC.
We support people’s independence and wellbeing — through access to subsidized, reliable transportation for daily life.
Our solutions
Lyft’s suite of transportation tools helps move the people who matter most — patients, members, and staff. Whether you're reducing no-shows, supporting care plan adherence, or covering staff commutes, manage it all in the Lyft Business Portal.
Concierge
Request and manage rides on behalf of patients — with no smartphone required to ride. Coordinate non-emergency medical transportation at scale with flexible implementation to match your workflows. Use the all-in-one Concierge Web dashboard, or integrate directly via API.
Lyft Pass
Cover the cost of rides for clients, patients, or staff with built-in controls for budget and usage. Create custom programs with rules around timing, location, and more. So the right people get to the right places — a clinic, pharmacy, or community resource.
Business Profiles
Help your employees earn rewards for work rides. Eligible riders earn 6-8% Lyft Credits back plus exclusive travel rewards — all while giving administrators visibility into spend and usage.
Built for healthcare
Drivers offer light door-to-door assistance and low-clearance vehicles for riders who want a little extra help.
Vehicles lower to the ground provide an easier experience getting in and out of the car.
Manage publicly funded ride programs with custom ride rules, budget caps, and built in reporting.
Our solutions are designed to meet HIPAA compliance standards and keep rider information protected.
Riders can receive ride updates via text or phone call, with or without a smartphone.
Customer success stories
Thought leadership
“Before Lyft Healthcare, SCAH’s care team would drive around looking for street parking, then have to walk multiple blocks to a patient visit. Now when our clinicians walk into a patient’s home, they are less stressed and can focus on providing excellent patient care.”
— Mark Wheeler, CFO of Sutter Care at Home
“GME programs are demanding, with long hours and intense clinical work placing significant emotional and intellectual demands on residents and fellows. Our program using Lyft Pass has alleviated this stress by promoting safety and reducing impaired driving.”
— Aditi Joshi, Administrative Program Coordinator at Lee Health
“The partnership with Lyft Healthcare is essential. With Lyft’s transportation network, we’re not just giving [patients] access to new medicine, we’re also giving them access to clinics and the healthcare that they need, free of cost.”
— Hera Arham, Director of Marketing and Patient Engagement at DM Clinical Research
“The Lyft Concierge model has proven successful. We have an incredibly low rider-driver missed connection rate at around 3%. And we know that 83% of our older adult riders take more than one ride. So they try it for the first time, and come back again.”
— Shana Hazan, Senior Director at On the Go
“Our patient experience doesn’t start when they get to the office, it starts when they get in the car. And that’s what we love about rideshare. Lyft wants to help seniors and improve the health equity of the communities that we serve.”
— Dr. Nehal Gheewala, ChenMed’s National Director of Growth at ChenMed