Lyft News

Empowering Lyft’s Deaf and Hard-of-Hearing Community

Jan 29, 2020
image of passengers and driver in a Lyft car

Lyft is all about improving people’s lives with the world’s best transportation. Today, we’re announcing two product improvements and a partnership to empower our deaf and hard-of-hearing drivers, paving the way for smoother rides all around.

Amped-Up Ride Requests:

Lyft drivers who are deaf or hard of hearing have told us that they often lose out on rides because they miss the audible “ping” that typically alerts drivers to a ride request. Here’s where Amp — Lyft’s new, in-car communication device — comes in. Deaf and hard-of-hearing drivers will now see new ride requests displayed on their Amp device, with text reading “NEW RIDE.” This is just one more way thatAmp continues to better connect our drivers and passengers.

gif animation of an amp saying "Hi Jenny".

Passenger Notifications:

Passengers will also experience a new app feature, letting them know that their driver is deaf or hard of hearing before their Lyft arrives. Through an SMS notification, passengers will be alerted to contact their driver by text rather than by phone, and to be sure to let the driver lead the way with communication.

screenshot of a text notification

National Association of the Deaf Partnership:

We’re also excited to announce a new partnership with the National Association of the Deaf (NAD). Through this partnership, Lyft and NAD will work together to develop further app improvements, grow awareness of economic opportunities for the deaf and hard-of-hearing, and engage policymakers on the importance of ridesharing access.With these product improvements and this new partnership, we’re committed to continuing to deliver a seamless, safe, and innovative experience for our diverseLyft community.