Easy rides to and from your appointments

Lyft Healthcare partners with organizations to provide access to private rides to and from your appointments. So you can focus on what matters—your health.

Easy trips

We’ll text you driver details and ride status updates. You don’t need the Lyft app, but with it you can manage your location and privacy preferences, communicate with drivers, and track rides — all in one place.

Quick pickups

Average wait time is less than 15 minutes once a ride is requested, but can be as quick as 1-2 minutes. Drivers will wait 5 minutes (7 minutes for Assisted rides) before departing.

Private, non-stop rides

Enjoy a car all to yourself without other passengers or extra stops.

How to ride

GET YOUR RIDE INFO

We’ll text you with a link to your ride and a map with your driver’s location.

How to ride

MEET YOUR DRIVER

Be ready outside. Drivers will wait 5 minutes (7 minutes for Assisted rides) before departing.

How to ride

CHECK THE DETAILS

Verify the driver’s name, car model, and license plate number.

How to ride

FIND YOUR RIDE

Use the contact number in your text message if you can’t find your driver.

Missed your ride? Contact the organization
that requested the ride for
help getting rebooked.

Tips for a smooth ride



Download the Lyft app to chat directly with your driver and share your location—making it easy for drivers to find you





Confirm the addresses of your pickup and dropoff when you get your ride details





Contact the organization that requested the ride to make pickup and dropoff changes





Don’t leave anything behind—you’ll likely have a different driver for your return trip


Types of rides

Types of rides

Now

Your ride is dispatched in real time. We’ll text you when the ride is requested and the driver is on their way.

Scheduled

Your ride is requested ahead of time. We’ll text you when the ride is requested and again on the day of your ride.

Flexible

We’ll text you a link to request a ride when you’re ready. Tap the link in your text message, then tap ‘Request now’ on the next screen.

Lyft Assisted

Door-to-door support

Your driver meets you at your door and offers light assistance—like opening doors and storing small personal belongings. The organization setting up your ride can request the Assisted option where available.

Every year Lyft and its partners help millions of people access care

AARP logo
Access 2 Care logo
Albertsons logo
Amerihealth logo
AMR logo
Ascension logo
Brookdale logo
Caresource logo
Citiblock logo
CTS Logo
Denver Health logo
Kroger logo
Modivcare logo
MTM logo
Onecall logo
Saferide logo

FAQs