Easy rides to and from your appointments
Lyft Healthcare partners with organizations to provide access to private rides to and from your appointments. So you can focus on what matters—your health.


Easy trips
We’ll text you driver details and ride status updates. You don’t need the Lyft app, but with it you can manage your location and privacy preferences, communicate with drivers, and track rides — all in one place.

Quick pickups
Average wait time is less than 15 minutes once a ride is requested, but can be as quick as 1-2 minutes. Drivers will wait 5 minutes (7 minutes for Assisted rides) before departing.

Private, non-stop rides
Enjoy a car all to yourself without other passengers or extra stops.
How to ride
GET YOUR RIDE INFO
We’ll text you with a link to your ride and a map with your driver’s location.
How to ride
MEET YOUR DRIVER
Be ready outside. Drivers will wait 5 minutes (7 minutes for Assisted rides) before departing.
How to ride
CHECK THE DETAILS
Verify the driver’s name, car model, and license plate number.
How to ride
FIND YOUR RIDE
Use the contact number in your text message if you can’t find your driver.
Missed your ride? Contact the organization
that requested the ride for
help getting rebooked.
Tips for a smooth ride
Download the Lyft app to chat directly with your driver and share your location—making it easy for drivers to find you
Confirm the addresses of your pickup and dropoff when you get your ride details
Contact the organization that requested the ride to make pickup and dropoff changes
Don’t leave anything behind—you’ll likely have a different driver for your return trip
Types of rides
Types of rides
Your ride is dispatched in real time. We’ll text you when the ride is requested and the driver is on their way.
Your ride is requested ahead of time. We’ll text you when the ride is requested and again on the day of your ride.
We’ll text you a link to request a ride when you’re ready. Tap the link in your text message, then tap ‘Request now’ on the next screen.

Door-to-door support
Your driver meets you at your door and offers light assistance—like opening doors and storing small personal belongings. The organization setting up your ride can request the Assisted option where available.
Every year Lyft and its partners help millions of people access care
FAQs
Who is eligible for Lyft Healthcare rides?
Who is eligible for Lyft Healthcare rides?
What if I need help finding my driver?
What if I need help finding my driver?
Will I be charged for my ride?
Will I be charged for my ride?
What if I leave something behind?
What if I leave something behind?