Most frequently asked questions about Self-driving partnerships

What is the relationship between Lyft and the self-driving car companies it’s partnering with?

Lyft is partnering with self-driving car companies so Lyft passengers can be some of the first people to experience self-driving technology. Just like today, Lyft is responsible for ensuring you have a comfortable ride that gets you where you need to go by connecting you to the right car at the right time. Our partners are responsible for providing the underlying self-driving vehicle technology that powers the car.

What types of support are available?

Lyft will be there for you at all steps of the ride. Self-driving safety comes first, which is why all rides will launch with a pilot in the car. But should anything go wrong in ride, our Critical Response Line will be on hand to coordinate with local authorities on your behalf. You can find additional information here.

For any type of emergency, you should first contact 911 and do whatever is needed to get yourself out of harm’s way. Then contact the Critical Response line and we’ll be there to support you.

And of course, you can always contact Lyft with any questions or concerns about a ride, and our customer support team will be there to help 24/7.