So you have questions about scooters?

How do Lyft Scooters work?

In the Lyft app, scooters will appear in the “Nearby” section when available. You can also reserve a scooter for up to 15 minutes or scan the QR code on a nearby scooter to start your ride.

How much does it cost to ride a scooter?

It costs $1 to unlock a scooter and 15 cents for each minute you ride. This includes reservation time and hold time as well.

Are Lyft Scooters available near me?

The map in your Lyft app will show the area where Lyft Scooters are located and available. If you would like Lyft Scooters to come to your area, you can fill out this form to submit a request.

When can I ride the scooter?

Lyft Scooters are available to ride from 6 AM - 11 PM, seven days a week. Though you may see Lyft Scooters around at all times, they can only be used during times indicated above.

Where can I ride the scooters?

  • You can ride scooters within the service area in your Lyft app. If your scooter ride ends outside of this service area, you will be charged a fee.

  • Do not ride your scooter on trails, creek ways, plazas, or in public parks. This includes the Riverwalk, San Pedro Creek, Alamo Plaza, the Pearl, Hemisfair Park, La Villita, Main Plaza, and Market Square.

  • Always use bike lanes when available. If unavailable, ride in the street where speed limits are 35 MPH or less - and as a last resort, use the sidewalk. Maintain 2 feet of distance from pedestrians when riding on sidewalks.

  • Obey all state and city traffic laws, and always yield to pedestrians.

What are the requirements to ride a scooter?

  • You must be 18 years or older. Please wear a helmet and appropriate footwear while riding your scooter.

  • Don’t use any wireless communication devices, including your smartphone, while riding a scooter.

How do I unlock a scooter?

You can unlock a Lyft Scooter by tapping the Scan button in the Lyft app and pointing your phone’s camera at the QR code located on the scooter’s handlebars. Alternatively, you can click the bottom left keyboard button on the Scan screen to manually type in the scooter’s 6-digit number. You can also unlock a scooter by tapping the Unlock button after reserving it ahead of time.

How do I reserve a Lyft Scooter before starting a ride?

To reserve a scooter, select a nearby scooter in the Lyft app by tapping Reserve. You can reserve a scooter for up to 15 minutes, and you will be charged the standard 15 cents per minute rate while the scooter is reserved. Once you unlock the scooter, you will be charged the $1 unlock fee.

How does the scooter work?

Kick-start the ground twice and press the throttle on the right-hand side of the handlebar to accelerate. The brake is located on the left-hand side. Hold down the brake on the left-hand side of the handlebar to slow down. Battery level is displayed on the handlebar and in the Lyft app.

How do I pause a ride?

You can make a stop during a ride anytime by simply tapping Lock. Please be sure to park your scooter out of the way while your ride is paused. When you come back to your scooter, tap Unlock to keep riding. You will continue to be charged 15 cents per minute during any stops.

How do I end a ride?

To end your ride, park the scooter appropriately and tap End ride. You will be required to take a photo of the parked scooter to end your ride. You’ll have the chance to confirm your payment, rate your ride, provide feedback, or report any issues to our support team.

Where can I park the scooter?

  • Please ensure the scooter is parked upright.

  • Please be mindful of others when parking your scooter — park on the sidewalk at all times. Always make sure there is at least 3 feet of clear walking space.

  • Do not park your scooter on trails, creek ways, plaza, or in parks, including The Riverwalk, Alamo Plaza, La Vilita, the Pearl, Main Plaza, and Market Square.

  • Do not park your scooter in the area beginning at a Bus Stop Flag Pole, continuing back 15 feet in the direction from which buses arrive.

  • Do not park within 4 feet of street fixtures that require pedestrian access, including benches, parking pay stations, transit info signs.

  • Do not park within 8 feet of a commercial or pedestrian loading zone, disabled parking zone, curb ramp, entryway driveway, or building entrance.

  • Do not block spaces reserved for SWell Cycle or docking stations for shared bikes.

Can I rent a scooter for my friend, too?

Sorry, you cannot rent a scooter for your friend. You can only rent a scooter for yourself. Your friend will need their own account.

Can I ride Lyft Scooters up hills?

Yes, scooters can travel up most hills. You can help them by kicking against the ground to maintain speed.

How do I report a broken scooter?

To report a broken scooter, tap the icon in the app and let us know what’s wrong.

How do I report an improperly parked scooter?

Report an improperly parked scooter to our support team by tapping the icon in your Lyft app, or by calling the toll-free number shown on the scooter.

Do you offer any discounted plans or flat-rate rides?

Yes, Lyft offers a reduced rate for individuals who qualify. You may qualify for a reduced rate if you are enrolled in or qualify for a state or federal assistance program such as Medicaid, SNAP, or a discounted utility bill. Apply for the Community Pass here.

Can I request a scooter ride from my computer?

We are currently working to support users without smartphones. Stay tuned for updates.

What are the safety requirements for Lyft Scooter rides?

  • We ask that you exercise caution when requesting a scooter ride and avoid anything that may impede your ability to safely ride. This may include carrying heavy items, using your smartphone, or riding in bad weather. Do not operate a scooter under the influence of drugs or alcohol.

  • Always wear a helmet while operating a scooter.

  • Follow the rules of the road, including all motor-vehicle laws and ordinances in the City of San Antonio.

  • Yield to pedestrians.

  • Before riding, please check that the brakes and lights are working and perform a Safety Check described in the Terms of Service.

What are your Terms of Service for scooters?

Check them out here.

Where can I pick up my free helmet?

Click here to find the closest location to pick up your free helmet.

Can I use my commuter benefits to pay for my scooter ride?

Sorry, you cannot pay for your scooter ride with your commuter benefits.