So you have questions about scooters?

How do Lyft Scooters work?

In the Lyft app, scooters will appear in the “Nearby” section when available. You can also reserve a scooter for up to 15 minutes or scan the QR code on a nearby scooter to start your ride.

How much does it cost to ride a scooter?

It costs $1 to unlock a scooter and 15 cents for each minute you ride. This includes reservation time and hold time as well.

Are Lyft Scooters available near me?

The map in your Lyft app will show the area where Lyft Scooters are located and available. If you would like Lyft Scooters to come to your area, you can fill out this form to submit a request.

When can I ride the scooter?

Lyft Scooters are available to ride from 5 AM - 10 PM, seven days a week.

Where can I ride the scooters?

  • You can ride scooters within the service area in your Lyft app. If your scooter ride ends outside of this service area, you will be charged a fee. You must ride in the street, on bike paths, or in bike lanes — not on sidewalks.

What are the requirements to ride a scooter?

You must be 18 years or older with a valid driver’s license (you’ll be required to scan your license before starting a scooter ride). Please wear a helmet and appropriate footwear while riding your scooter.

How do I unlock a scooter?

You can unlock a Lyft Scooter by tapping the Scan button in the Lyft app and pointing your phone’s camera at the QR code located on the scooter’s handlebars. Alternatively, you can click the bottom left keyboard button on the Scan screen to manually type in the scooter’s 6-digit number. You can also unlock a scooter by tapping the Unlock button after reserving it ahead of time.

How do I reserve a Lyft Scooter before starting a ride?

To reserve a scooter, select a nearby scooter in the Lyft app by tapping Reserve. You can reserve a scooter for up to 15 minutes, and you will be charged the standard 15 cents per minute rate while the scooter is reserved. Once you unlock the scooter, you will be charged the $1 unlock fee.

How does the scooter work?

Kick-start the ground twice and press the throttle on the right-hand side of the handlebar to accelerate. The brake is located on the left-hand side. Hold down the brake on the left-hand side of the handlebar to slow down. Battery level is displayed on the handlebar and in the Lyft app.

How do I pause a ride?

You can make a stop during a ride anytime by simply tapping Lock. Please be sure to park your scooter out of the way while your ride is paused. When you come back to your scooter, tap Unlock to keep riding. You will continue to be charged 15 cents per minute during any stops.

How do I end a ride?

To end your ride, park the scooter appropriately and tap End ride. You will be required to take a photo of the parked scooter to end your ride. You’ll have the chance to confirm your payment, rate your ride, provide feedback, or report any issues to our support team.

Where can I park the scooter?

  • Please ensure the scooter is parked upright.
  • Be mindful of others when parking your scooter — use designated public bike racks and corrals, covered bike parking shelters, retired Chicago parking meters, and street signs.
  • Do not block roadways or sidewalks; Be sure to park your scooter parallel to the sidewalk or roadway, leaving at least 6 feet for pedestrian flow.
  • Do not park adjacent to, or within, a transit zone, loading zone, fire hydrant, curb ramp, entryway, driveway, or parklet. Do not block sidewalks, pathways, building access points, or wheelchair ramps.
  • Do not park within 10 feet of street corners or intersections.

Can I rent a scooter for my friend, too?

Sorry, you cannot rent a scooter for your friend. You can only rent a scooter for yourself. Your friend will need their own account.

Can I ride Lyft Scooters up hills?

Yes, scooters can travel up most hills. You can help them by kicking against the ground to maintain speed.

How do I report a broken scooter?

To report a broken scooter, tap the icon in the app and let us know what’s wrong.

How do I report an improperly parked scooter?

Report an improperly parked scooter to our support team by tapping the icon in your Lyft app, or by calling the toll-free number shown on the scooter.

Do you offer any discounted plans or flat-rate rides?

Yes, Lyft offers a reduced rate for individuals who qualify. You may qualify for a reduced rate if you are enrolled in or qualify for a state or federal assistance program such as Medicaid, SNAP, or a discounted utility bill. Apply for the Community Pass here.

What if I don’t have a smartphone?

  • If your Community Pass application has been approved, you will receive an email that contains a phone number that will connect you with a Lyft employee. Community Pass members without a smartphone can use a Lyft scooter by following these steps:

    • Step 1 - Call the phone number provided in the acceptance email.
    • Step 2 - Community Pass member will provide the scooter ID number, and the Lyft employee will unlock the scooter.
    • Step 3 - At the end of the trip, the Community Pass member will call the employee again to end the trip.

What if I don’t have a bank card?

Lyft customers can use cash at any number of grocery stores, convenience stores, or pharmacies in Chicago that sell prepaid debit cards (such as Visa or Mastercard). Create a Lyft account using the prepaid debit card and take a Lyft Scooter for a spin.

Can I request a scooter ride from my computer?

We are currently working to support users without smartphones. Stay tuned for updates.

What are the safety requirements for Lyft Scooter rides?

  • We ask that you exercise caution when requesting a scooter ride and avoid anything that may impede your ability to safely ride. This may include carrying heavy items or riding in bad weather. Do not operate a scooter under the influence of drugs or alcohol.
  • Before riding, please check that the brakes and lights are working and perform a Safety Check as set forth in the Terms of Service.
  • Always wear a helmet while operating a scooter.
  • Follow the rules of the road, including all motor-vehicle laws and ordinances in the City of Chicago.
  • Do not ride on sidewalks.
  • Yield to pedestrians.

What are your Terms of Service for scooters?

Check them out here.

Where can I pick up my free helmet?

Click here to find the closest location to pick up your free helmet.

Can I use my commuter benefits to pay for my scooter ride?

Sorry, you cannot pay for your scooter ride with your commuter benefits.