So you have questions about scooters?

How do Lyft Scooters work?

In the Lyft app, scooters will appear in the “Nearby” section when available. You can also reserve a scooter for up to 15 minutes or scan the QR code on a nearby scooter to start your ride.

How much does it cost to ride a scooter?

It costs $1 to unlock a scooter and 15 cents for each minute you ride. This includes reservation time and hold time as well.

Are Lyft Scooters available near me?

The map in your Lyft app will show the area where Lyft Scooters are located and available. If you would like Lyft Scooters to come to your area, you can fill out this form to submit a request.

When can I ride the scooter?

Lyft Scooters are available to ride 24 hours a day, seven days a week.

Where can I ride the scooters?

  • You can ride scooters within the service area displayed in your Lyft app. If your scooter ride ends outside of this service area, you will be charged a fee. Please always ride your scooter in the street or in a bike lane. You may ride your scooter on the sidewalk along streets that are not marked on this map. Please yield to pedestrians when riding on sidewalks.

  • Do not ride your scooter in city parks or on park trails.

What are the requirements to ride a scooter?

You must be 18 years or older. Please wear a helmet and appropriate footwear while riding your scooter.

How do I unlock a scooter?

You can unlock a Lyft Scooter by tapping the Scan button in the Lyft app and pointing your phone’s camera at the QR code located on the scooter’s handlebars. Alternatively, you can click the bottom left keyboard button on the Scan screen to manually type in the scooter’s 6-digit number. You can also unlock a scooter by tapping the Unlock button after reserving it ahead of time.

How do I reserve a Lyft Scooter before starting a ride?

To reserve a scooter, select a nearby scooter in the Lyft app by tapping Reserve. You can reserve a scooter for up to 15 minutes, and you will be charged the standard 15 cents per minute rate while the scooter is reserved. Once you unlock the scooter, you will be charged the $1 unlock fee.

How does the scooter work?

Kick-start the ground twice and press the throttle on the right-hand side of the handlebar to accelerate. To stop, squeeze the brake on the left-hand side of the handlebar. Battery level is displayed on both the handlebar of the scooter, as well as in your Lyft app.

How do I pause a ride?

You can make a stop during a ride anytime by simply tapping Lock. Please be sure to park your scooter out of the way while your ride is paused. When you come back to your scooter, tap Unlock to keep riding. You will continue to be charged 15 cents per minute during any stops.

How do I end a ride?

To end your ride, park the scooter appropriately and tap End ride. You will be required to take a photo of the parked scooter to end your ride. You’ll have the chance to confirm your payment, rate your ride, provide feedback, or report any issues to our support team.

Where can I park the scooter?

  • Please be mindful of others when parking your scooter — use public bike racks or park on hard surfaces within the landscape zone of a sidewalk. Always make sure there is at least 3 feet of clear walking space.

  • Do not park adjacent to, or within, a transit zone, loading zone, entryway or exitway, driveway, in the paved right-of-way between curb lines, or on sidewalk cafes or street patios.

  • Do not park on trails, and do not block any street furniture, disabled parking spots, or ADA accommodations, such as curb ramps, railings, and signal push buttons.

Can I rent a scooter for my friend, too?

Sorry, you cannot rent a scooter for your friend. You can only rent a scooter for yourself. Your friend will need their own account.

Can I ride Lyft Scooters up hills?

Yes, scooters can travel up most hills. You can help them by kicking against the ground to maintain speed.

How do I report a broken scooter?

To report a broken scooter, tap the icon in the app and let us know what’s wrong.

How do I report an improperly parked scooter?

Report an improperly parked scooter to our support team by tapping the icon in your Lyft app, or by calling the toll-free number shown on the scooter.

Do you offer any discounted plans or flat-rate rides?

Yes, Lyft offers a reduced rate for individuals who qualify. You may qualify for a reduced rate if you are enrolled in or qualify for a state or federal assistance program such as Medicaid, SNAP, or a discounted utility bill. Apply for the Community Pass here.

Can I request a scooter ride from my computer?

We are currently working to support users without smartphones. Stay tuned for updates.

What are the safety requirements for Lyft Scooter rides?

We ask that you use caution when riding a scooter and avoid anything that may impede your ability to safely ride. This may include carrying heavy items or riding in bad weather. It is illegal to operate a scooter under the influence of drugs or alcohol.

Before riding, please check that the brakes and lights are working and perform a Safety Check described in the Terms of Service.

What are your Terms of Service for scooters?

Check them out here.

Where can I pick up my free helmet?

Click here to find the closest location to pick up your free helmet.

Can I use my commuter benefits to pay for my scooter ride?

Sorry, you cannot pay for your scooter ride with your commuter benefits.

What is the City of Austin’s Dockless Mobility Code of Ethics?

  • Pedestrians First - People operating bikes and scooters shall yield to pedestrians on sidewalks.

  • Parking Responsibly - Units shall be parked in a secure upright position, only in designated areas.

  • Stay on Right of Way - Users should not take units to areas where they are not authorized to operate, such as private property, parkland, state-owned land, or other unauthorized areas.

  • Right and Report - If you see a unit toppled over or parked improperly, help out by righting the unit and reporting the issue via 311.

  • Read more here.