Lyft’s latest on COVID-19

The health and safety of the Lyft community is our priority. With the evolving situation around COVID-19, we want to make sure Lyft drivers and riders know the best ways to help protect themselves and others when sharing the ride.

To get answers to frequently asked questions, see our FAQs.

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Driver updates

Learn what steps we’re taking to support drivers, find new opportunities for them to earn, and offer ways to help others in their communities.

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Rider updates

See what we're doing to help protect Lyft riders, while also helping support communities affected by COVID-19.

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Local updates

Get updated info about local restrictions and public health mandates from government officials, and see how they may affect Lyft’s operations locally.

CARING FOR THE LYFT COMMUNITY

Take care of yourself

As recommended by the CDC: Wash your hands frequently, cover your nose and mouth if you have to sneeze or cough, and use hand sanitizer with at least 60% alcohol content. Please stay home if you are sick.

Stay informed

The CDC, World Health Organization (WHO), and the Public Health Agency of Canada are continually updating their sites with the latest information about travel warnings, new outbreaks, and disease developments.

Focus on safety and inclusivity

Lyft is committed to maintaining an inclusive and welcoming community, and our mission is to ensure that people who need rides most are able to get them. As always, drivers and riders can decline or cancel rides for safety reasons, including if there's significant risk to their health or safety. Discrimination — such as on the basis of race or national origin — is not allowed.

Helping keep the Lyft community healthy

We are carefully following updates on COVID-19 and have an internal task force dedicated solely to this issue. If we are notified of a driver or rider testing positive for COVID-19, they will be temporarily suspended from using Lyft until they are medically cleared.

Drivers

We know drivers are seeing fewer rides, so we’re working to support them and create new ways for them to keep earning. Those who choose to drive are playing a vital role during this crucial time — to help protect them, we’re distributing hand sanitizer and other cleaning supplies, at no cost to them. Learn more about our commitment to drivers.

Riders

We’ve been communicating with riders to make sure they have the latest updates from local officials. We’ve temporarily paused Shared rides across all of our markets to help slow the spread of COVID-19. We will continue to monitor the situation closely and base our actions on official guidance. Lyft is still operating across North America (in accordance with official mandates), providing access to rides so people can reach essential needs.

Bikes and Scooters

We’re following CDC guidelines and have associates disinfecting all high contact surfaces on our bikes and scooters. They do this every time vans are used to transport vehicles, bikes arrive at our depot, or scooters are docked for recharging, and they wear gloves when handling anything in the depot or at valets.

Health guidance from the CDC

Please visit coronavirus.gov for the latest info.

Clean your hands often

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing. Visit the CDC’s guide on handwashing. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.

Avoid close contact

  • Avoid close contact with people who are sick
  • Put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting very sick.

Cover coughs and sneezes

  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

Wear a face covering

  • The CDC recommends the use of simple cloth face coverings to slow the spread of the virus, and help people who may have it, but don’t know it, from transmitting it to others.
  • Cloth face coverings can be made from household items or common, low-cost materials.

Clean and disinfect

  • Clean and disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.

What to do if you feel sick

  • If you begin to develop symptoms, call a medical professional. You should also contact a doctor if you’ve had contact with a person known to have COVID-19, or if you live in or have recently traveled to an area with ongoing spread. Tell your healthcare professional about your recent travel or contact.
  • Your healthcare professional will work with your local state and province’s public health department and CDC to determine if you need to be tested for COVID-19.
  • Please stay home if you are sick. If you need to see a doctor, work with a medical professional to discuss transportation options. Per the CDC, if you have been diagnosed with COVID-19 or suspect you may have it, you should not use ridesharing, public transportation, or taxis.

CDC recommendations for rideshare

  • Keep windows open when possible
  • Increase ventilation
  • Regularly disinfect surfaces

Frequently asked questions

What is Lyft doing to help drivers and riders stay safe?

What happens if a member of the Lyft community is directly affected by COVID-19?