Lyft Community Guidelines.

Our goal is for every Lyft ride to be safe and comfortable from start to finish. That’s why we require all our riders and drivers to uphold a high standard of conduct, and to follow the law — and our Community Guidelines. Failure to meet the expectations of the Community Guidelines can lead to permanent deactivation from Lyft.
Millions of rides happen on the Lyft platform every day. Safety incidents are rare, and by following these guidelines, you can help ensure they’re even less likely to happen. We’re all in this together, and it’s up to all of us to help make Lyft a safe community for all.

Be Safe.

However you use Lyft, you must keep the ride safe for yourself and others. That means following local and federal laws, and abiding by our weapons and age policies.

Be Respectful.

Lyft is built on the power of a diverse and inclusive community. To maintain the strength of our community, treat everyone you meet through Lyft with dignity and respect. Do not do anything to endanger, threaten, or harass any other person you meet on the platform.

Be Helpful.

Help protect and improve the Lyft community by alerting us to any situation that makes you feel uncomfortable. When reporting an incident to Lyft, provide as many details as possible — the more information we have, the faster we can address your concern. If you ever report an incident to 911, let us know so we can work with law enforcement and take appropriate action.

Rider rules:

Failure to abide by Lyft’s Terms of Service or other policies can result in temporary or permanent deactivation from the Lyft platform.

To ensure a safe and respectful ride, do not:

  • Violate Lyft’s weapons policy by bringing a weapon along on a Lyft ride or on Lyft property
  • Violate Lyft’s age requirement, which prohibits anyone under the age of 18 from riding without an adult
  • Transport a child without a safety seat appropriate for the child’s weight
  • Request rides for groups that cannot fit in the specified ride type
  • Violate road safety laws including local scooter and bike laws
  • Pay your fare in cash (cash tips are OK)
  • Discriminate against another member of the community on the basis of race, color, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age, military status, or any other characteristic protected under law
  • Touch drivers or other riders without their explicit consent
  • Use abusive, discriminatory, sexual, or inappropriate language, behavior, or gestures
  • Smoke, vape, or consume alcohol during your ride
  • Damage drivers’ or other riders’ property
  • Engage in fraudulent behavior, including but not limited to: using a stolen phone or credit card to request a ride, coupon phishing, or manipulating reviews for ride credit
  • Broadcast or record in violation of state or local laws or Lyft's recording device policy

Driver rules:

Failure to abide by Lyft’s Terms of Service or other policies can result in temporary or permanent deactivation from the Lyft platform.

To ensure a safe and respectful ride, do not:

  • Drive under the influence of drugs or alcohol
  • Violate Lyft’s weapons policy by bringing a weapon along on a Lyft ride or on Lyft property
  • Engage in unsafe driving behaviors including but not limited to: speeding, running red lights and stop signs, tailgating, and making lane changes without proper signaling
  • Discriminate against another member of the community on the basis of race, color, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age, military status, or any other characteristic protected under law
  • Refuse to provide a ride to a rider with a service animal, or with a wheelchair that can safely and securely fit in your car’s trunk or backseat without obstructing the driver’s view
  • Physically touch riders or other drivers without their explicit consent
  • Use abusive, discriminatory, sexual, or inappropriate language, behavior, or gestures
  • Damage riders’ property, or retain and refuse to return a rider’s items
  • Broadcast or record in violation of state or local laws or Lyft's recording device policy

To keep your Lyft account in good standing, do not:

  • Engage in fraudulent behavior, including but not limited to: falsifying pickups, misrepresenting your location, failing to end the ride, payment fraud, or misrepresenting your identity on your profile or submitted documents
  • Allow your average driver rating to fall below 4.6 (your rating is the average of the last 100 rides you completed)
  • Excessively cancel rides
  • Bring a friend or loved one along while you’re giving rides to riders
  • Ask your rider to pay their ride fare in cash (cash tips are OK)
  • Violate terms set forth in Lyft’s Terms of Service or other policies

To remain on the Lyft platform, all drivers must pass background and DMV checks, as well as continuous monitoring. More information about this process may be found here.