Essential Deliveries: Drive, Earn, and Help Support Your Community

Essential Deliveries program

We know this is a challenging time to be on the road and ride requests are down because of COVID-19, so Lyft is exploring new ways for you to keep earning if you choose to drive.

As part of this effort, we’re piloting a new initiative called Essential Deliveries. Lyft is actively working with government agencies, local non-profits, healthcare organizations, and other companies that need delivery services so that drivers can deliver essential items like groceries, medical supplies, home necessities, auto-parts, and more to community members and essential businesses.

View and accept delivery rides within the Lyft Driver app: Essential Delivery rides will show up in the same way as a ride request — it will just say ‘Delivery’ as the ride type.

Arrive at the pickup location and pick up the package from the organization: You’ll receive instructions from the organization in your app about where to pick up the package.

Drive the package to the drop-off location: Follow the organization’s drop-off instructions in the app — deliveries will never require any contact with the recipient.

We will be piloting this program with a rollout to select regions starting with Atlanta, Austin, Boston, Charlotte, Dallas, Houston, Indianapolis, Orlando, Phoenix, San Francisco, San Diego, San Antonio, Seattle, and St. Louis. This is a new program and we are working to develop more partnerships, so we can expand this program to more drivers and more cities around the country.

When Essential Deliveries is available for you, you’ll get an email or in-app message to sign up. If you’re interested and choose to sign up, you’ll be included on our list of drivers who want to get matched with delivery rides in your city. Depending on delivery availability in your area, you may get matched with delivery rides, but there is no guarantee. These rides will look similar to a standard Lyft ride request when you go online to drive, with the ride type appearing as ‘Delivery.’

FAQs

When will this come to my region?

As we get more partners that need deliveries, we will look to start rolling out to more regions. We want to make sure we do what’s most helpful for our drivers and the community during this time.

What if I don’t want to do delivery?

This program is optional, and not something you have to participate in. If you sign up and then decide you don’t want to continue, you can opt out from the program at any time.

By signing up, am I guaranteed delivery rides?

If you sign up for the pilot, you may start seeing delivery rides in your queue, but signing up does not guarantee that you’ll always receive delivery rides.

Can I only get delivery rides?

Not at this time. An Essential Deliveries ride will be in addition to your regular passenger rides.

How do I know it’s a delivery ride?

Delivery rides show up the same way as a passenger ride does within the Lyft Driver app. Where you usually see the ride type, you will see: ‘Delivery’.

What types of packages will I deliver?

Essential Deliveries packages may include meals, groceries, medical supplies, essential auto parts, home necessities, and more. All packages will be less than 50lbs.

Categories

COVID-19Product